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IVR Deflection vs Conversational IVR: How to Improve Customer Satisfaction

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Interactive Voice Response (IVR) is a ubiquitous yet disliked tool for customer service. While businesses adopted them to respond to customer queries and calls effectively and reduce support costs, it created massive resentment among customers. This dissatisfaction reached a point where a large US telecom carrier decided to do away with IVR altogether and allow customers to contact human agents directly. While IVR helped organizations achieve efficiencies to some extent along with reduced cost per call, customers found the impersonal interactions to be less than satisfactory.

IVR Is Transforming To Be More Relevant

Despite the shortcomings of IVR, it is not going away. Instead, it is undergoing a transformation to provide better ways to serve customers. Primary among the changes is the rise of conversational IVR that replaces mechanical choice of options with natural conversation patterns.. Additionally, techniques like IVR deflection are also proving to be practical tools to improve consumer experience and organizational efficiencies with IVR. It is critical to understand the differences between conversational IVR deflection versus IVR automation to ensure that organizations can leverage them appropriately for increased customer satisfaction in a given context.

Understanding these differences will allow you to better handle customer interactions depending upon the context and situation. Such flexibility helps you enhance consumer satisfaction and engagement through a better experience.

The Problem With Traditional IVR

The customer dissatisfaction with IVR stems from how it prioritizes efficiency over experience. IVR’s primary objective is to reduce the number of agent calls, according to over 57% of executives . To achieve this objective, it treats every customer and situation at par and stops customers from reaching agents to the extent possible. This design is not customer-centric. It doesn’t take individual user journeys into account. Traditional IVR implementation leads to a maze of options that a customer must traverse before they can get even a simple answer. And for critical queries, the time it takes to navigate the IVR call-tree results in severe dissatisfaction.

What is Conversational IVR?

Conversational IVR is not only a speech-based IVR that reacts to voice commands but instead uses the natural patterns of conversations to facilitate customer interactions. Such an advanced form of conversation IVR uses Natural Language Processing (NLP) and AI to understand customers’ queries and respond appropriately without making the customer traverse through a maze of options and selections.

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The intelligent response helps you improve your First Call Resolution (FCR) rates. The customers’ enhanced experience also helps you with a better Net Promoter’s Score (NPS), not to mention helping you reduce costs and making internal processes more efficient.

You can read this article for more details on conversational IVR, its use cases, and its benefits.

Automation With Conversational Interfaces

Conversational voice interfaces enable organizations to automate business processes with the help of IVR. From a technological perspective, the customer might use a telephone call, a voice assistant, or any other voice-enabled interface to connect with the organization. The conversational agent who powers the IVR can respond differently depending upon the customer’s needs and underlying data and intelligence. These responses may include:

  1. Providing the answer or information to the caller. For example, in a banking scenario, if the customers want to find out the nearest branch or ATM locations, the conversation IVR agent can ask for the customer’s current location and, through GPS integration, provide the list of the nearby branches.
  2. Perform appropriate tasks in response to the customer’s request. For example, a hotel’s conversation IVR agent can reschedule a guest booking, or a car showroom may allow the customers to schedule a test drive through conversational IVR.

Gartner had predicted that “By 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human.” While the extent to which this prediction has come through is not available, recent research by Vanilla Forums found that 79% of customers expect organizations to provide self-service support tools to help customers find answers without having to contact support.

The Human Role In IVR Automation

While automation is critical, assuming that it will result in a complete replacement of human agents is erroneous. One of the essential considerations for effective IVR automation is how seamlessly it can facilitate human agents’ interactions. The first level of automation that was already existing was to balance the load between available agents. Conversational IVR adds an intelligent capability to transfer the control to a human agent when appropriate during the conversation.

Check out this e-book, Conversational AI: Redefining Contact Center Automation With AI , for detail understanding that will help you leverage IVR automation effectively.

Advantages of IVR Automation Over Traditional IVR

Many experts predicted IVR’s demise, given the challenges associated with it. As the more robust alternatives in the forms of chatbots emerged, many believed that IVR might no longer be relevant. However, there are times when customers prefer and need to speak to the right people. With conversational AI, IVR is transforming to be relevant again. And IVR automation helps address some of the concerns with traditional IVR systems.

Faster Response And Resolution

Since the Conversational IVR can find the customer intent better and faster, it can match the customer with the right agent with requisite skills quickly. With this right help, customers find their queries resolved much faster than with the traditional IVR systems. The First Call Resolution (FCR) rates also improve, while customer wait time and Average Handling Time (AHT) goes down, leading to higher satisfaction.

Easy Handling of Large Call Volumes

There are times when your business will experience a spike in incoming calls. Since IVR automation reduces time taken to resolution of each query, it frees up your agents faster. Shorter duration per call allows you to serve more customers without increasing the capacity.

What Is IVR Deflection?

IVR deflection takes the automated customer experience to the next level. While conversational IVR restricts the customer and agents to the voice channel, deflection allows you to add a multichannel experience to consumer interactions. Given the situation, people may prefer different channels. Sometimes, the information exchange is best performed through mediums other than voice.

For example, suppose a customer inquires about opening a bank account. In that case, the conversational agent can pass on the information to the underlying intelligence layer, sending the account opening form via email to the customer. This is just one example of how IVR deflection works.

IVR deflection allows using multiple channels to suit customer preferences and optimal communication modes for the intended customer actions. Customers prefer an omnichannel experience, and IVR deflection will enable organizations to leverage it. With additional channels, customers also get answers quickly, without any constraints of time or agent availability.

Implementing IVR Deflection

Traditionally, the concept of deflection was used passively. IVR systems played the message about other channels’ availability while waiting to connect to the agent. However, this approach had drawbacks. The customer had to drop the call and reconnect again through a different channel. With today’s smart devices, the process can be more proactive and seamless.

Your customers will likely call using a mobile phone. The IVR system can smartly identify if that’s the case and offer to send a link to the customer’s preferred channel. While SMS and email channels can be supported over almost every device now, with smartphones, customers can benefit from capable channels like intelligent conversational agents (aka chatbots). The links can allow customers to carry forward the conversation from where they left of, without starting over. Such smart IVR deflection can also utilize the organizational knowledge-base and direct customers to appropriate resources.

  1. Identify customer intent. New age conversational IVR systems are capable of doing this smartly. Determining the customer intent will allow the IVR to decide whether offering deflection will be the right strategy for that intent.
  2. Inform the customer about the time it will take to connect with the customer and offer different channels to save time. Provide this information at the earliest within the IVR flow. Also, share the information about any limitations depending upon the intent.
  3. Let the customer decide if they want to utilize these alternatives or talk to an agent. Such an approach to IVR Deflection versus Conversational IVR helps with increased customer satisfaction.
  4. Verify pertinent details of the alternative channels if necessary. For example, to utilize SMS or email, confirm the number and email address the IVR system should use.
  5. Before hanging up, confirm that the customer can access the link or the information sent via the selected channel. Once the confirmation is received, IVR should inform the user before hanging up.
  6. Let the customer know if any additional charges or conditions apply to the selected alternate channel. For example, to use the SMS channel, there may be standard carrier charges involved.
  7. Ensure you are not passing any Personally Identifiable Information (PII) or Sensitive Personal Information (SPI) via unsecured channels.

The contents of the other channel can include;

  • Your message
  • Link to your conversational chatbot, messaging channels like SMS, Facebook Messenger, WhatsApp, Mobile App, or any other self-serve tools.

Much like IVR Automation, IVR deflection too addresses many of the shortcomings of traditional IVR systems. Some of the benefits of an IVR deflection solution are:

Enable Faster Resolution Of Customer Queries

Often, the customers need preliminary information that doesn’t require much human expertise. For example, a customer of an airline might call to request a copy of their airline itinerary. Instead of waiting for an agent to be available, the IVR can deflect the phone call to SMS to ask the customer for their identity or PNR and send the itinerary details via email. The customer doesn’t need to wait for the agent to be available, mainly when the final action will involve sending the email.

Serve More Customers With Fewer Agents

While IVR Automation helped with larger call volumes to a great extent, there are times when even that is inadequate. Festivals, holidays, calamities, and pandemics are a few situations when your agents can get overwhelmed, and you might not have the capacity to serve this increased volume. IVR Deflection allows you to handle this increased volume easily, without an increase in capacity or expenditure.

Reduction In Costs

The cost per call when agents speak to each customer is high. Since a phone call is an asynchronous communication mode, only one customer per agent can be served. With multiple channels, the cost of serving a customer request reduces considerably. Messaging and self-service channels have lower costs than voice channels. Deflection also helps minimize callbacks and repeat calls. An advantage of this reduction is improved agent satisfaction and reduced attrition.

Transcend Time Boundaries

IVR deflection allows utilization of IVR systems without the constraints of office times or agents’ availability. Through IVR deflection, you can serve your customer any time of day, including times when the customer care line is closed or when call volumes surge, resulting in increased wait times.

IVR deflection allows you to increase customer satisfaction (CSAT) and Net Promoter (NPS) scores while leveraging your existing investments. It also facilitates the use of your existing knowledge base through self-service adoption. Through IVR Deflection, organizations can ensure 20% more usage of other channels than the calls.

  1. Traditional IVR takes away control from customers and acts according to its logic. IVR deflection gives a choice to the customer to use other appropriate channels.
  2. Traditional IVR utilizes a single channel; deflection is multichannel.
  3. With deflection, the IVR can serve multiple requests simultaneously as it works in an asynchronous mode.
  4. With deflection, you can allow customers to connect at any time to resolve their queries or solve their issues.

Not to be confused with call avoidance, deflecting calls is a way for overloaded contact centers to answer customers’ questions and requests without needing an agent to engage with them. From optimizing IVRs and self-service options to customizing messages across multiple channels, perfecting call deflection at your contact center will help balance the call load and improve the customer experience. IVR deflection provides a personalized experience to the customers, which provides more significant customer satisfaction than treating every call and customer with a similar yardstick. Deflection also allows for a better omnichannel experience.

Both Conversational IVR and IVR Deflection identify the customer intent much better than traditional phone-based IVR systems. The adoption of these smarter IVR improvements helps provide a more customer-centric and journey focused approach. Both the Conversational IVR and IVR Deflection empower you to optimize your internal operations while ensuring better customer satisfaction.

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Source: https://chatbotslife.com/ivr-deflection-vs-conversational-ivr-how-to-improve-customer-satisfaction-7bfad4f9990b?source=rss—-a49517e4c30b—4

Artificial Intelligence

AI Offers Powerful Insights into Video Content Production

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AI, language processing, and deep learning are three major technologies that affect streaming services. They are already used to create content and the picture looks beautiful and detailed. If we exploit Artificial Intelligence in live streaming, this would change everything. Modern technology allows us to create automated actions, trigger real-time graphics, analyze audio, monitor social media sentiment and auto-sharing.

AI Leads to New Opportunities for Video Content Development

Some developers saw AI technology as an opportunity and created useful tools that help in video production. Let’s talk about 4 software variants that could be used for video production.

NotMP3

To process multimedia you should have a useful tool that will allow getting them without payment. Nowadays the best content provider is Youtube. That is why we decided to mention NotMP3 software, which uses cutting-edge AI technology. This sort will allow you to fulfill this task for free.

This is free software which is downloadable from the site. This is a simple but very powerful tool that can help you to get audio or video file of any quality you like. You can also get files from Soundcloud and transfer them to various formats.

The main advantage of NotMP3 software is that it is completely free and does not require creating an account. All you have to do is to install and use it.  

Transcriptive AI

The first program that actually uses AI technology is Transcriptive AI. This is a universal tool that is exploited to transcribe footage. It will make that footage searchable. You can use this software to make caption and paper edits.

The creator allows getting a free trial copy but if you want to continue using it, you will have to buy the product. This soft will be useful if you want to find some pieces of audio that have been mentioned in the video. You will also have accurate transcripts spending as little time as possible. The most powerful component is searchability – you can look for clips, sequences, and markers. This machine learning tool works like Google and you just mention the keywords.

Pixop

This is not a tool but a cloud service that exploits intuitive interface and AI technologies for video enhancement. The main advantage of this service is that it is very easy to use. You will not need any plugins and other tools. No subscription and fees are required. This service has been created to encourage creators to update their digital archives as easily as it is possible.

Users value Pixop because it provides a place where you can make video enhancement as fast as possible. This is a flexible and scalable could service which has been created to tackle every requirement. And the most important feature is the fact that it is powered by machine learning – just let AI do the work! Just sign up and use the online tool.

Imagen

This is a media management tool that is used for keeping media safe, secure, and easy to find. This program will help you to organize and unlock the full potential of your video files. You just open a video file and start editing it. This software uses a simple but effective technology to process a picture. Choose a frame, pause it and crop out the needed fragment. Then this picture could be saved on your device and used to create media products. You can add annotations for any image.

This tool could be ideal for content makers that are willing to organize and see the true value of their content. This service lets you focus on the important features of the picture. It is very good for business in content-making industry.

AI is Invaluable for Creating New Video Content

So, what is the best AI solution for content creation? At first, you will need a tool that would be able to download the high-quality video as fast as possible. That is why you will definitely need NotMP3 downloader and converter.

After that try Transcriptive AI program because this is professional software. It has lots of useful features. But it is not free.

If you are looking for the fastest way, try Pixop cloud service – it has all the needed functions. You can use Imagen as a free offline variant which will help you to create the best content.

The post AI Offers Powerful Insights into Video Content Production appeared first on SmartData Collective.

Checkout PrimeXBT
Source: https://www.smartdatacollective.com/ai-offers-insights-into-video-content-production/

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Artificial Intelligence

AI Offers Powerful Insights into Video Content Production

Avatar

Published

on

AI, language processing, and deep learning are three major technologies that affect streaming services. They are already used to create content and the picture looks beautiful and detailed. If we exploit Artificial Intelligence in live streaming, this would change everything. Modern technology allows us to create automated actions, trigger real-time graphics, analyze audio, monitor social media sentiment and auto-sharing.

AI Leads to New Opportunities for Video Content Development

Some developers saw AI technology as an opportunity and created useful tools that help in video production. Let’s talk about 4 software variants that could be used for video production.

NotMP3

To process multimedia you should have a useful tool that will allow getting them without payment. Nowadays the best content provider is Youtube. That is why we decided to mention NotMP3 software, which uses cutting-edge AI technology. This sort will allow you to fulfill this task for free.

This is free software which is downloadable from the site. This is a simple but very powerful tool that can help you to get audio or video file of any quality you like. You can also get files from Soundcloud and transfer them to various formats.

The main advantage of NotMP3 software is that it is completely free and does not require creating an account. All you have to do is to install and use it.  

Transcriptive AI

The first program that actually uses AI technology is Transcriptive AI. This is a universal tool that is exploited to transcribe footage. It will make that footage searchable. You can use this software to make caption and paper edits.

The creator allows getting a free trial copy but if you want to continue using it, you will have to buy the product. This soft will be useful if you want to find some pieces of audio that have been mentioned in the video. You will also have accurate transcripts spending as little time as possible. The most powerful component is searchability – you can look for clips, sequences, and markers. This machine learning tool works like Google and you just mention the keywords.

Pixop

This is not a tool but a cloud service that exploits intuitive interface and AI technologies for video enhancement. The main advantage of this service is that it is very easy to use. You will not need any plugins and other tools. No subscription and fees are required. This service has been created to encourage creators to update their digital archives as easily as it is possible.

Users value Pixop because it provides a place where you can make video enhancement as fast as possible. This is a flexible and scalable could service which has been created to tackle every requirement. And the most important feature is the fact that it is powered by machine learning – just let AI do the work! Just sign up and use the online tool.

Imagen

This is a media management tool that is used for keeping media safe, secure, and easy to find. This program will help you to organize and unlock the full potential of your video files. You just open a video file and start editing it. This software uses a simple but effective technology to process a picture. Choose a frame, pause it and crop out the needed fragment. Then this picture could be saved on your device and used to create media products. You can add annotations for any image.

This tool could be ideal for content makers that are willing to organize and see the true value of their content. This service lets you focus on the important features of the picture. It is very good for business in content-making industry.

AI is Invaluable for Creating New Video Content

So, what is the best AI solution for content creation? At first, you will need a tool that would be able to download the high-quality video as fast as possible. That is why you will definitely need NotMP3 downloader and converter.

After that try Transcriptive AI program because this is professional software. It has lots of useful features. But it is not free.

If you are looking for the fastest way, try Pixop cloud service – it has all the needed functions. You can use Imagen as a free offline variant which will help you to create the best content.

The post AI Offers Powerful Insights into Video Content Production appeared first on SmartData Collective.

Checkout PrimeXBT
Source: https://www.smartdatacollective.com/ai-offers-insights-into-video-content-production/

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AI

How AI is Transforming Cybersecurity in 2021?

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Artificial Intelligence (AI) is one of the main weapons by which companies or medium-sized corporations can combat numerous cyber threats successfully.

According to Warren Buffet, “Cyber-attack is the biggest threat to mankind, even more of a bigger threat than the nuclear weapon.” Therefore, organizations should consider applying the concepts of AI within their workplaces if they want to prosper in the future without compromising their digital anonymity.

Continue reading this post to know what is AI and how it is transforming cybersecurity for all the right reasons.  

What is Artificial Intelligence (AI)?

Artificial Intelligence (AI) is a modern branch of computer science. It helps create smart devices that can perform various tasks depending on the situation using the core concepts of human intelligence.

Thanks to Artificial Intelligence (AI), you can now deposit cheques online from your homes hassle-free. Furthermore, AI allows you to decipher handwriting, making online cheque processing a reality these days.

As far as the importance of AI in cybersecurity is concerned, it enables cybersecurity professionals in detecting and resolving numerous security risks residing in corporate networks of different organizations proactively.

How is AI transforming cybersecurity in 2021?

As previously discussed, AI is providing numerous solutions to cybersecurity experts worldwide. Besides, Artificial Intelligence (AI) will replace the need for human beings in cybersecurity by the end of 2030.

In short, AI will help organizations or businesses significantly improve the performance of their cybersecurity departments in the future without relying on human expertise.

As expected, various organizations are already relying on AI concepts when they want to detect and eliminate potential cyber risks within their networks timely.

Moreover, 80% of telecom companies are benefiting from AI notions to protect themselves against dangerous cybersecurity issues like hacking, data theft, identity theft, and others accordingly.

The best thing about implementing AI concepts is that companies can reduce their cost by 12% in terms of threats and breaches detection. In addition to this, they can follow use cases of AI to improve their performance cybersecurity-wise.

This is one of the major reasons why organizations or businesses are investing huge amounts of money in Artificial Intelligence (AI) globally.

Considering the significance of AI in cybersecurity, we can expect that the role of AI when it comes to enhancing cybersecurity of organizations or businesses will increase with the passage of time.

Is everything rosy with Artificial Intelligence (AI)?

There is no denying that AI offers various advantages to its users, be it companies, medium-sized enterprises and small businesses. However, the worst thing about AI is that it is easily accessible to everyone, including cyber terrorists, which is not good from a cybersecurity point of view.

Therefore, hackers can use the said concepts of AI to accomplish their malicious objectives. Unfortunately, they can access AI models and use them to bypass prevailing cybersecurity practices of organizations or businesses easily.

As a result, they can gain control of corporate IT networks and misuse official data including customers’ personal information and sensitive business communications to execute their notorious plans.

In this scenario, companies should use cybersecurity tools such as VPNs. They can try a VPN service that offers a free trial if they do not want to spend hundreds of bucks initially to see if it helps them safeguard their digital assets from hackers and other cyber goons. Once they are satisfied with its performance, they can consider using its premium packages as per their preferences.

Apart from this, there is no harm in availing different online protection tools like antivirus software, email encryption software, password managers, firewalls, KPIs, etc. Once organizations or companies start using them, they can effectively protect their official devices and business data from the prying eyes of notorious elements over the web.

Lastly, they should provide basic cybersecurity training to improve their employee’s personal privacy either remote or office-based comprehensively.

As a result, they will start updating their official devices regularly. Moreover, they can secure their devices from phishing attacks as they will not click on a suspicious link provided in emails sent from unknown people.

They can also start using password managers like LastPass and others that will enable them to protect their crucial login credentials trouble-free.

Wrapping Things Up

Artificial Intelligence (AI) does have all the right ingredients to transform the future of cybersecurity to the next level. However, companies or businesses should be smart enough to apply AI notions within their workplaces with caution.

Besides, they should not stop following certain cyber hygiene practices at any cost, like installing antivirus software on official devices, data backup, password managers, email encryption tools, etc.

This way, they can protect themselves from the consequences of hacking, data theft, malware, phishing and other cyber risks in 2021 and beyond.

The post How AI is Transforming Cybersecurity in 2021? appeared first on SmartData Collective.

Checkout PrimeXBT
Source: https://www.smartdatacollective.com/how-ai-is-transforming-cybersecurity/

Continue Reading

AI

How AI is Transforming Cybersecurity in 2021?

Avatar

Published

on

Artificial Intelligence (AI) is one of the main weapons by which companies or medium-sized corporations can combat numerous cyber threats successfully.

According to Warren Buffet, “Cyber-attack is the biggest threat to mankind, even more of a bigger threat than the nuclear weapon.” Therefore, organizations should consider applying the concepts of AI within their workplaces if they want to prosper in the future without compromising their digital anonymity.

Continue reading this post to know what is AI and how it is transforming cybersecurity for all the right reasons.  

What is Artificial Intelligence (AI)?

Artificial Intelligence (AI) is a modern branch of computer science. It helps create smart devices that can perform various tasks depending on the situation using the core concepts of human intelligence.

Thanks to Artificial Intelligence (AI), you can now deposit cheques online from your homes hassle-free. Furthermore, AI allows you to decipher handwriting, making online cheque processing a reality these days.

As far as the importance of AI in cybersecurity is concerned, it enables cybersecurity professionals in detecting and resolving numerous security risks residing in corporate networks of different organizations proactively.

How is AI transforming cybersecurity in 2021?

As previously discussed, AI is providing numerous solutions to cybersecurity experts worldwide. Besides, Artificial Intelligence (AI) will replace the need for human beings in cybersecurity by the end of 2030.

In short, AI will help organizations or businesses significantly improve the performance of their cybersecurity departments in the future without relying on human expertise.

As expected, various organizations are already relying on AI concepts when they want to detect and eliminate potential cyber risks within their networks timely.

Moreover, 80% of telecom companies are benefiting from AI notions to protect themselves against dangerous cybersecurity issues like hacking, data theft, identity theft, and others accordingly.

The best thing about implementing AI concepts is that companies can reduce their cost by 12% in terms of threats and breaches detection. In addition to this, they can follow use cases of AI to improve their performance cybersecurity-wise.

This is one of the major reasons why organizations or businesses are investing huge amounts of money in Artificial Intelligence (AI) globally.

Considering the significance of AI in cybersecurity, we can expect that the role of AI when it comes to enhancing cybersecurity of organizations or businesses will increase with the passage of time.

Is everything rosy with Artificial Intelligence (AI)?

There is no denying that AI offers various advantages to its users, be it companies, medium-sized enterprises and small businesses. However, the worst thing about AI is that it is easily accessible to everyone, including cyber terrorists, which is not good from a cybersecurity point of view.

Therefore, hackers can use the said concepts of AI to accomplish their malicious objectives. Unfortunately, they can access AI models and use them to bypass prevailing cybersecurity practices of organizations or businesses easily.

As a result, they can gain control of corporate IT networks and misuse official data including customers’ personal information and sensitive business communications to execute their notorious plans.

In this scenario, companies should use cybersecurity tools such as VPNs. They can try a VPN service that offers a free trial if they do not want to spend hundreds of bucks initially to see if it helps them safeguard their digital assets from hackers and other cyber goons. Once they are satisfied with its performance, they can consider using its premium packages as per their preferences.

Apart from this, there is no harm in availing different online protection tools like antivirus software, email encryption software, password managers, firewalls, KPIs, etc. Once organizations or companies start using them, they can effectively protect their official devices and business data from the prying eyes of notorious elements over the web.

Lastly, they should provide basic cybersecurity training to improve their employee’s personal privacy either remote or office-based comprehensively.

As a result, they will start updating their official devices regularly. Moreover, they can secure their devices from phishing attacks as they will not click on a suspicious link provided in emails sent from unknown people.

They can also start using password managers like LastPass and others that will enable them to protect their crucial login credentials trouble-free.

Wrapping Things Up

Artificial Intelligence (AI) does have all the right ingredients to transform the future of cybersecurity to the next level. However, companies or businesses should be smart enough to apply AI notions within their workplaces with caution.

Besides, they should not stop following certain cyber hygiene practices at any cost, like installing antivirus software on official devices, data backup, password managers, email encryption tools, etc.

This way, they can protect themselves from the consequences of hacking, data theft, malware, phishing and other cyber risks in 2021 and beyond.

The post How AI is Transforming Cybersecurity in 2021? appeared first on SmartData Collective.

Checkout PrimeXBT
Source: https://www.smartdatacollective.com/how-ai-is-transforming-cybersecurity/

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