We are grateful for our customers’ willingness to share their thoughts with us. Their feedback helps us focus our efforts as we continually strive to improve our standards of service,” said President and CEO of Service Express Ron Alvesteffer.
GRAND RAPIDS, Michigan (PRWEB) 22 Tháng Tư, 2021
Service Express, a leading provider of data center and third-party hardware maintenance solutions, is excited to share that they have joined the Gartner Peer Insights Customer First program in the data center maintenance market. Gartner defines data center and third-party hardware maintenance as contracts for data center and network equipment that may cover hardware replacement, on-site field engineering, technical support and proactive monitoring.
The Gartner Peer Insights Customer First program is designed to build trust and credibility, by signaling that a technology provider solicits reviews from all customers and recognizes the benefits of honest, unbiased feedback. Joining this program means that Service Express is transparent and uses customer insights to drive product development, service and support.
“We believe that being a Customer First participant reinforces the commitment we make to our customers and opens up conversations for areas of improvement,” said Ron Alvesteffer President and CEO of Service Express. “Our 10-minute average engineer callback time, 99% on-site response and 97% first-trip repair success rate sets us apart from other maintenance providers. We are grateful for our customers’ willingness to share their thoughts with us. Their feedback helps us focus our efforts as we continually strive to improve our standards of service.”
Service Express stands by its technical expertise, award-winning service and the experience provided to its customers. The company has maintained an average Net Promoter Score (NPS) of 90 in 2020 — further supporting Service Express’ dedication to customer satisfaction and user-friendly support.
About the Gartner Peer Insights Customer First program
The Gartner Peer Insights Customer First program constitutes an organization’s commitment to solicit reviews from its customers using programmatic sourcing strategies and best practices. They neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.
Giới thiệu về Service Express
Là nhà cung cấp giải pháp trung tâm dữ liệu hàng đầu, Service Express chuyên về hỗ trợ trung tâm dữ liệu tại chỗ cho máy chủ, thiết bị lưu trữ và mạng để giúp đội ngũ CNTT kiểm soát chi phí và tối ưu hóa chiến lược cơ sở hạ tầng. Khách hàng có thể quản lý, giám sát và tự động hóa hỗ trợ với ExpressConnect®. Được thành lập vào năm 1993, Service Express duy trì thiết bị trung tâm dữ liệu đa động lực cho các dịch vụ chăm sóc sức khỏe, sản xuất, giáo dục, tài chính, chính phủ, công nghệ và các công ty khác trong danh sách Fortune 500 trên toàn thế giới.
In addition to post-warranty maintenance, Service Express offers hardware system and sales solutions, OS support, IT asset disposition and data center relocations. For more information, visit dịch vụexpress.com.
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Source: https://www.prweb.com/releases/service_express_is_a_gartner_peer_insights_customer_first_vendor_for_data_center_and_network_third_party_hardware_maintenance/prweb17875952.htm
