Artificial intelligence (AI) is revolutionizing the mortgage industry. AI-powered tools can automate core processes and make many areas far more efficient. AI technology can also streamline the mortgage application process.
If you’re a mortgage broker, this can bring many benefits to you and your clients. Read on to learn the ways that AI is helping to improve the mortgage industry.
Customer Service
No software can replace a human touch. That said, AI can augment your customer service offerings. In particular, an AI chatbot can field initial customer inquiries. First-time applicants can use it to ask questions and learn more about the lending process.
But the benefits don’t stop there. Artificial intelligence can also screen applicants. Then, it can connect them to the loan option that best suits their needs. This will serve them well as they continue through the process. As a result, your clients will be able to choose loan options with a greater chance of qualification.
Chat bot with artificial intelligence, digital assistant concept. Man communicates with AI through dialogue.
Automating Routine Processes
AI tools can automate routine aspects of the mortgage application process. This makes your practice faster and more efficient.
For example, AI tools can process borrowers’ pre-qualification forms with greater efficiency. They’ll be happier with the results — and more likely to stick with your company for the final loan.
Faster Loan Approval
Artificial intelligence can analyze large amounts of data. As a result, loan approval and underwriting will be fast and efficient. Automation also reduces the errors that creep in through manual data entry. Eliminating these errors can increase your speed.
Customers can expect faster decisions, which leads to greater satisfaction and confidence. Reduced underwriting times also improve company efficiency. By using AI for loan approvals, you can save money as well as increase your client volume.
Options for Non-Traditional Borrowers
The traditional mortgage application process requires borrowers to provide documents such as:
- Bank statements
- W2s
- Tax returns
- Other sources of income
Lenders will additionally request a credit report. They’ll then use that information to consider the borrower’s creditworthiness. But not everyone fits this model. Freelancers and business owners may lack traditional income statements. And those with low credit may be able to qualify using other data.
AI-powered software can make it easier to assess non-traditional borrowers. This allows you to serve a broader market — and may even give you a competitive advantage.
Document Management
The mortgage application process requires many forms. An AI-powered program can keep them all organized. You may already rely on a cloud-based storage system for easy document retrieval. But artificial intelligence will help you store, assess, and retrieve any documents you need.
It’s like having a digital assistant at your fingertips. You and your team can get more done while focusing on superior customer service.
Do More with Less
Welcome to the future of lending. BNTouch helps you nurture customer relationships. A customer relationship management (CRM) system allows you to build a better mortgage pipeline. Your clients will appreciate the online customer portal as well. To see these features in action, contact BNTouch to schedule a demo.
To learn more or schedule a demo, contact BNTouch today.
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- Source: https://bntouch.com/mortgage-blog/ai-streamlining-mortgage-application-process/
