Since the last few years, chatbots🤖have been on a rise and adopted by numerous businesses across the world. They have not just proved to be the best companions but, have in particular evolved as a completely new way of communication for the customers and the businesses. This took place with the shooting up of popularity of the messaging apps, the development of wearables and sensors, and with the rise of artificial intelligence and other technological advancements. Most businesses are turning digital in order to improve their internal processes and modernize communication with their customers. Shopify Stores are one of the greatest examples of successfully operating e-commerce website platforms, leveraging AI in the form of chatbots, Shopify is one of the biggest eCommerce platforms and chatbots are one of the most used interactive platforms for managing their center of business through messaging.
Shopify has evolved as one of the top players in the market for eCommerce website backing. Right from helping the entrepreneurs launch their personal brands at the best cost to dropshipping with an eCommerce setting, Shopify has been of true help in creating the most well-performing business-oriented websites for them, as well as using interactive communication through chatbot plugins.
Shopify has easily succeeded in achieving comprehensive business success by crossing over 1 Million stores.
Chatbots have proved to be of quite a help in annotating the future of customer service and increasing the ease of customer interaction with the respective company.
1. 8 Proven Ways to Use Chatbots for Marketing (with Real Examples)
2. How to Use Texthero to Prepare a Text-based Dataset for Your NLP Project
Shopify chatbots are expected to be exceptionally useful in the near future for assisting comprehensive customer service. It is due to the growing rise of the chatbots that reports even suggest that over 80 percent of the businesses will implement some sort of chatbots due to their increasing popularity for messaging. Although there are myriad benefits of using chatbots, the key is the implementation of chatbot benefits for enhancing the experience of the customers. These bots have proved crucial in improving the customer experience for any business by engaging and acquiring new customers.
Ø 360 Degree Automated Customer Support
Customers, after placing orders, come back to check the status of their order. Many customers come back to make the required modifications to their orders like changing their contact number, email, or address. Some may also cancel their orders. Sometimes, customers use these bots to lodge complaints. Shopify bots make your business available around the clock to provide customer support via a chat interface. This helps your business in scaling the operations.
The availability of your brand 24/7 is the biggest benefit that these chatbots offer. They provide a platform for enhanced communication with the customers. Shopify bots bridge the communication gap for better operations and sales of your brand. They work nonstop without any breaks, 24×7. These bots aren’t frustrated with annoying or odd users. The best part of these bots is- they won’t take any holidays to give you a worrying weekend. Given this, the validity of these chatbots is also high. The customers get a seamless experience while ordering from your brand through these chatbots and drive up your sales.
Ø Real-time Responses
Chatbots provide instant responses and help customers reach the right services or products. Customers usually have a lot of queries before placing an order that has the power to influence their decisions. Before paying off for a product or service of your brand, the customers would like to learn about the return or exchange policies as well as the cancellation options for the order. If the customer’s address is at a remote place then he or she might inquire about the delivery of your product at their Pincode. Your customers will ask you about the expected time of delivery for their product.
These minute details matter a lot to the customers and they have numerous questions running in their mind while placing an order. In this digital era, customers expect brands to respond quickly to their queries as they have numerous options available to switch to some other brands. Chatbots have the ability to provide real-time responses to the customers, even during the odd-hours or outside the business hours. While humans are not available all the time, these chatbots ensure to answer the simple questions at any time.
Ø Product Recommendations
When products or services are new to customers, not many customers are well aware of the same. Customers need assistance for the purchase of such products. Chatbots allow you to build up a recommendation engine that collects the relevant data and offers the right product recommendations to the customers. Also, some customers are new to the use of online services. These customers need recommendations while placing an order for a product or service. They don’t easily trust anything that crosses their eyes and try to make an informed decision.
Ø Boosting Sales
To boost your sales, it is imperative that you know your customers better. You can collect the demographic information about the customers during chatbot conversations and use this information for better retargeting. You cannot provide better products or services to your customers until you know them well. Chatbot conversations help you know their choices and preferences better. Shopify chatbots help to drive your sales by selling the right products to the right people by acquiring knowledge that results in maximum returns.
Ø Order via a Chat Interface
This is a digital age where most people browse on their mobiles all the time. For a majority of the population, it is the only way to connect with the online platform. Shopify chatbots are popular and a convenient way of interaction through the devices. While some brands offer conventional options, many businesses use Shopify chatbots for interaction. These chatbots provide your customers with a platform to place an order via the chat interface. This boosts your sales ten folds.
A REAL Shopify Chatbot Example —
Check out the Shopify chatbot IntelliTicks developed for ML Delicate Beauty who provides a range of 100% Natural 🌿 Anti-Aging, Anti-Wrinkle, Anti-Acne, and Anti-Stretch Mark products that can get you a Healthier, Radiant, and a Youthful Appearance in 30 Days 🤩.
The reason why most businesses perform exceptionally well is that they offer relative suggestions to their customers reducing the selection time. These suggestions are well formulated using Shopify chatbots. Remember that you will receive favorable outcomes when you provide a better medium for interaction with your customers that also enables them to place orders through it. The more the understanding and flexibility while placing the orders, the more will be the satisfaction and happiness of your customers.
Ø Tackles the traffic
There are rush hours when there is an upsurge in the traffic. People usually buy when they are commuting to or heading back from their office. There is a sudden surge in website traffic at that time. Shopify chatbots handle this upsurge in the traffic and answer numerous queries at the same time.
Ø Simplifies the complex tasks
Many-a-times, you encounter people in your business who put up repeated queries seeking the status of their order or its time of delivery. Such tasks require humans to take down the order ID, find it in the system, and then give a reply to the customer. Shopify chatbots automate such complex tasks for humans. Ultimately, it saves them a lot of time and streamlines the process. These automated chatbots, backed with Artificial Intelligence, can thus respond to the repeated queries of the customers, without fail.
Chatbots reply to the repeated queries on time and manage everything well, your burden of work decreases and you are able to better focus on things of the utmost importance. This helps your business to flourish and grow.
Ø Personalization
Shopify chatbots are programmed to personalize customer’s choices by analyzing the past responses of the customer. They offer relative outcomes and suggestions based on this analysis. This automatically adds a personalized touch for every individual customer. The chatbots greet the customers with their names when they sign in for making modifications to their order or ask for the feedback of their recent purchase, or even offer them personalized discounts. Chatbots mimic the sales executives available in a physical store and offer personalization for them which in turn helps in building the brand value in the minds of the customers. Similar experiences can be felt with Shopify chatbots that utilizes already recorded customer information. Based on the pre-recorded customer details and their purchase history, chatbots engage the customers by their respective names and offer corresponding suggestions. A personalized touch makes your customers feel more comfortable and entrusts with your services while making a purchase, strengthening the customer-brand relationship, and satisfying the customers’ expectations through proactive conversations.
Ø One-to-one service
For handling the most complex queries that bots are unable to handle, chatbots are backed by human transfer for resolving such issues without wasting time. This is because they will directly enjoy one-to-one service that’s available for them, a few clicks away. One-to-one services ensure customer satisfaction and customer retention. The customers rely on your brand for the product they want and lay emphasis on purchasing from your brand than from the other brands.
Ø Omnipresent
It noted that messaging applications reach out more easily to potential customers than social media platforms. Customers find your brand reliable when they get a chance to interact with your brand through chat options. As the chatbots are easy to maintain and use, businesses get an opportunity to reach out to more customers through them. This also exhibits that your business stays trendy for the customers. Customers don’t easily look for new apps when they have core messaging apps.
Integrated chatbots with some of the popular messaging platforms such as WhatsApp and FB messenger ensures that your customers can reach you out, easily through any of their preferred channels. Chatbots also offer push Abandoned cart notifications to their personal spaces reminding them of the products they planned to buy but did not purchase.
IntelliTicks provides deep integration with Shopify enabling its chatbot to pull relative information from Shopify stores while serving the customers to the fullest. IntelliTicks offers power bots that can serve a variety of customer queries such as
- Order Status,
- Order Modifications,
- Product Search,
- Ordering via Chat, seamlessly without any human intervention.
IntelliTicks chatbots power a single panel to manage customer chats on the Website, Facebook, and WhatsApp.
IntelliTicks combines Artificial Intelligence and Human Intelligence for a personalized and seamless conversational experience of the customers. This helps in the conversion of leads into your permanent customers that drive your business growth and help your brand scale heights. It provides 360-degree service without any interruptions. It captures the lead information during an ongoing conversation to personalize the conversation and engage the customers. This generates useful data that helps in providing customers with the products of their choice.
Chatbots have opened simpler doors to open communication between the customers and their corresponding company. Chatbots have proved to be of utmost importance for open correspondence between Shopify and its customers.
IntelliTicks offers a range of specifically designed chatbots, well designed to automate the customer communication process to the fullest all by themselves. Adding efficiency to the chat channel, these bots have turned as the most integral part of business chat support systems offering an amazing user experience. So what keeps you waiting, get your an instant chatbot with IntelliTicks….. !!
