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Tag: issues

Lights, camera, captions: the making of Unbabel Video

As audiences and the content they consume have become more international, subtitles have become an essential part of good user experience. 80% of...

Made for you: enjoy new discoveries about contact center AI innovation

If you are on Spotify, you’re probably familiar with the Discover Weekly playlist. Every Monday, you get a playlist with new music, based...

Malmö, Sweden — Global Gaming 555 AB – The company’s auditor notifies the company of early termination of the audit assignment

(translation of the original press release, in Swedish) KPMG AB, the auditor for Global Gaming 555 AB and the Group, with auditor-in-charge Jonas Nihlberg,...

Unbabel Guide to Customer Satisfaction

“Our biggest thing is to make sure the customer gets a delivery by the time we say they’re going to get a delivery...

Blockchain in Genomics: Scripting the Genetic Story of Encrypgen

According to a report by Zion Market Research, the global genomics market is expected to be valued at around USD 41.2 billion by...

The Handover: Moving up the stairs to customer success

I recently moved apartments here in New York City — surely one of the more odious ordeals of urban living. For most people...

How Formal Verification Alleviates the Dark Sides of RISC-V Cores?

Verification is the process of reviewing, inspecting, or testing hardware design in order to get the desired output. The whole process revolves around...

AI in Customer Service: redefining your agents’ experience

Artificial Intelligence (AI) will replace customer support agents. How often have you heard this over the last few years?That’s usually the first thing...

I’ll be there for you: moving towards 24/7 customer support

Expectations have never been higher.Today’s businesses are operating outside of the bounds of their industries — you’re not just competing with brands that...

Charting The Blockchain of DNA

David Koepsell has been examining the future of genomic data for nearly a decade. An academic philosopher, entrepreneur, and retired attorney, Koepsell keeps...

Go global, serve local: an interview with a Google CX expert

In the thick of internationalization efforts, language can come as an afterthought. Historically, multilingual customer support has been a drain on resources and...

By the time you start thinking about churn, it’s too late

There’s something about the idea of task forces that always makes me cringe.A task force can mean a number of things, but in...

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