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Generative Data Intelligence

Tag: Empathy

Designers Will Guide AI Into the Next Design Revolution

Zephyrnet
1. Analytics systems AI is already widely used in analytics systems — specifically, to help companies determine how well services are performing, and help...

It’s not you, it’s me: how to deal with angry customers

AI
As someone who has worked in Customer Service before, I wish I could have stuck to the same script Kelly Kapoor did every...

Video: Social Engineering At Work – How to use positive influence to gain management buy-in for anything @DerbyCon

Cyber Security
The first published recording of “Social Engineering At Work – How to use positive influence to gain management buy-in for anything“. Recorded at DerbyCon...

Insert coin: Level up your player support experience

AI
If you’re wondering if I’m a gamer, I’m not.I don’t play video games every day, I don’t crowd my mobile phone with gaming...

P.S.: I love you. When gamers break up with you.

AI
Quick disclaimer: I am not a gamer.But there was this one time, a few years ago, when I came home to find a...

Hone your tone of voice. A linguistic perspective on how to talk to customers

AI
As a linguist, I easily obsess over what people are saying. Are they being ironic? Was that a speech error? What’s the real...

How Zendesk and GoCardless place customer support at the heart of their international expansion strategies

AI
If you’re big enough – or growing fast enough – to be developing your international business strategy, eventually you’re going to bump up...

Writing the perfect message to your customers

AI
Four years ago, working on customer support in Lisbon, I would routinely get thousands upon thousands of messages every single month. Checking my...

The top 6 side-events during Web Summit 2017

AI
More than 60.000 people are coming to Lisbon this week for Web Summit.I’m not going to lie to you, last year was a...

How Crowdsourcing App Tilt Is Approaching International Expansion

AI
Tilt (formerly known as Crowdtilt), is a crowdfunding app that makes it easy for groups and communities to collect money from people. Like...

The State Of The Chinese Internet: How To Expand Into China Without Making A Fool Of Yourself

AI
So, you want to expand into China? Awesome! China has a huge market and the economy is growing at a crazy rate, making...
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