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Tag: Empathy

The Key To Communication in Psychologically Safe Teams

Communication. Such a vast topic and one that’s undoubtedly cornerstone to the existence or absence of Psychological Safety. What does effective communication look like...

Elite Agile Teams Have Buckled Up

In this excellent article in DevOps.com, the author calls out the “Move Fast And Break Things Fallacy” and makes a superb point in terms of...

Community support: How SPEAK builds community experiences

Recently, my life has changed a bit.After 7 years of staunch independence, or at least as much independence as my cats allowed me,...

Counting (On) Emotionally Significant Interactions

One of the things that people ask us about the most is, how come that when looking at the dashboard part of the Psychological...

Gratitude Network Announces 30 Fellows For 2020 Cohort Of Changemakers For Children

This post was originally produced for Forbes. The Gratitude Network, a Bay Area-based leadership development organization led by serial entrepreneur, angel investor and venture...

Customer Experience Trends for 2020: same same, but different

The end of every year usually plays out as follows: either people look back at past 12 months, brooding about what could have...

Empathy: the final frontier in customer service

Lately I’ve been spending a lot of time at comic book stores, chasing down books for my manga-obsessed kid. No matter how many...

How People Ops can help shape company culture

Hi, my name is Teresa and I used to work in a bank.Those who know me — and I know the vast majority...

The internet changed gaming forever. How’s player support keeping up?

“Gaming has changed,” I thought to myself as I slowly maneuvered past the young cosplayers crowding the halls at Gamescom, the largest gaming...

The customer journey is a seashell, not a line

“Where are you? The board says your flight landed over an hour ago…” Where was I? Rifling through a sea of about 200...

The six barriers to efficient multilingual support (and how to overcome them)

Nowadays, companies that have grown internationally target customers in numerous countries at once.But providing customer support in multiple languages can easily turn into...

Will AI do to services what machines did to manufacturing?

The story of automation has sometimes gotten caught up in familiar tropes: Robots are coming to take away everybody’s jobs.Perhaps a more imaginative...

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