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Generative Data Intelligence

Tag: Empathy

Knowledge base is power: quick tips for a multilingual help center

AI
Let’s imagine, for a moment, there were a help center for some of life’s most important questions. You might find the following article...

Let’s be honest: you can’t design trust

AI
It was a few minutes before 9 a.m.I was growing nervous as I anticipated the flood of customers into the London café where...

Will chatbots be our new therapists?

AI
Jen Jope was meeting her new therapist for a session.Before it started, he told her he was going to focus on what she...

Unbabel Guide to Customer Satisfaction

AI
“Our biggest thing is to make sure the customer gets a delivery by the time we say they’re going to get a delivery...

Behind the Customer Centric Conference: building an event from scratch

AI
It all started with a newsletter, last August. A weekly bulletin with hand-picked content and insights for the CX leaders who seek to...

AI in Customer Service: redefining your agents’ experience

AI
Artificial Intelligence (AI) will replace customer support agents. How often have you heard this over the last few years?That’s usually the first thing...

Ready, set, support: Empowering your support team with automation

AI
We’ve been talking about how chatbots and other AI-powered tools are the future of customer support for a long time. And we still...

Customer Centric Conference: closing the customer service gap

AI
We started Unbabel in 2013 with the goal of making the world a place without language barriers. A place where everyone could understand...

How personalized customer service can turn a bad experience into a good one

AI
Customer service is not an easy job. Solving customers’ issues on a daily basis can often come with an unsolicited side of negativity...

Finding your (non-)voice — the move to a written customer experience

AI
I’ll make this short: The thing you’re doing now, reading prose on a screen, is going out of fashion.An article on the New...

No laughing matter: Is there room for humor in Customer Service?

AI
On April 1st, 1978, the staff at Saturday Review huddled for their usual editorial meeting, awaiting the galley proofs of that week’s magazine....

How do you translate an idea?

AI
March, 2005. The BBC has just finished broadcasting the first episode of the rebooted “Doctor Who”. At the end of the episode, the...
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