Tag: adobe sign

I Never Lost a Customer I Actually Visited

SaaSFebruary 27, 2021

There’s a lot to talk about in customer success about churn, and about upsells. Together, they are one of the most critical topics in recurring...

The 48 Types of VP Sales. Make Deadly Sure You Hire the Right One.

SaaSFebruary 25, 2021

Ah the VP of Sales. The toughest hire. Such a high failure rate. I want to help. So this is the third in our...

Freemium is Back! But You’ll Need 50 Million Active Users for Freemium to Actually Work as a Business Model.

SaaSFebruary 18, 2021

Freemium is back. New Relic has gone back to adding Freemium, and saw 10x the sign-ups than before. Zoom and Slack have built empires...

What to Do If Your Business Decelerates

SaaSFebruary 13, 2021

A top SaaS VC to me the other day: “Once a SaaS business decelerates, it becomes almost hopeless. No one will buy you,...

Why Lead Velocity Rate (LVR) Is The Most Important Metric in SaaS

SaaSJanuary 20, 2021

One thing that is great in SaaS, from a 20,000 foot perspective at least, is You Can See The Future. It’s the benefit of...

Knowing — and Sharing — Your Zero Cash Date

SaaSJanuary 19, 2021

One of the most important operating metrics in your SaaS start-up, if you aren’t predictably cash-flow positive, is your Zero Cash Date (“ZCD”). You...

Don’t Fire Your “Worst” Customers. Hire Them a Psychiatrist Instead.

SaaSDecember 25, 2020

There’s a lot of Internet advice that makes a lot of sense, but not necessarily in SaaS. Somewhat bad advice that entrepreneurs share...

The “Covid Boost” for SaaS Will Last Years

StartupsJuly 1, 2020

Q: What impact will the effects of covid have on the SaaS industry?Many of us in SaaS are really struggling now. Restaurants, events,...

How Brex and Atlassian are Adjusting their Sales Processes (Video + Transcript)

StartupsJuly 1, 2020

An open discussion with Sam Blond, CSO at Brex, and Kristen Habacht, VPS at Atlassian, about adjusting their sales process during Covid-19.Sam Blond...