Innominds, a differentiated Digital and Product Engineering services company, has announced a partnership with Minerva CQ, a company that provides an AI copilot that makes contact centre agents faster and calls shorter. This collaboration will provide enterprises with a one stop shop for AI solutions designed to boost agent productivity and improve customer experiences.
Innominds, headquartered in San Jose, CA, delivers innovation to ISVs, OEMs and Enterprises serving the industry segments – software and Hi-Tech, life sciences, construction, automotive and logistics and transportation. The company’s services offer TruVelocity for AI adoption driven non-linear outcomes. Innomind’s vision is to deliver Engineering Intelligence responsibly to help customers innovate on future-proof scalable solutions and products integrating connected devices to cloud and cognition.
Minerva CQ’s AI copilot drives the customer conversation forward, in real-time, with a unique adaptive agent experience that streamlines each interaction and ensures effective resolution. The technology surfaces the optimal workflows for agents and uses pre-built LLMs and RAG-based knowledge surfacing to enhance agent’s knowledge and give them more confidence to resolve customers issues faster.
This partnership was announced during a webinar co-presented by Innominds CEO Divakar Tantravahi and Minerva CQ CEO Cosimo Spera, PhD. The event highlighted how their combined expertise and cutting-edge AI technologies are set to influence customer and product support.
“We are thrilled to partner with Minerva,” said Divakar Tantravahi, the CEO of Innominds. “Its AI-driven co-pilot technology perfectly complements our mission to generate True Velocity by redefining our next generation offering of AI driven integrated customer support and journey management. The partnership will help us disrupt and accelerate market penetration in tech and product support, healthcare, retail and transportation.”
Cosimo Spera, the founder and CEO of Minerva CQ, said, “The collaboration with Innominds enables Minerva CQ to use its domain level expertise in customer experience management for the technology, healthcare and retail sectors. That in addition to Innomind’s TruVelocity framework for AI provides a comprehensive AI solution to augment customer service agents.”
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- Source: https://www.iot-now.com/2024/07/02/145186-innominds-and-minerva-cq-partner-for-ai-powered-customer-support/
