Volkswagen has added the new ID.3 to its online live tour service in addition to one-to-one remote consultations for new car owners.
The service offers the chance for an in-depth look at a selection of models guided by experts using either live chat or a video tour carried out in real-time.
The selection of cars included in the live tour is updated every few months – with the latest rotation including the new Volkswagen ID.3 allowing potential customers a chance to view the changes and upgrades introduced since its UK launch in 2020.
Other models currently available include the Volkswagen ID.4 GTX, Golf R-line, T-Roc R and the Tiguan R-line.
Another innovation is owner consultations that give customers the opportunity to ask questions they may have forgotten when collecting their new cars.
The Live Tour service is managed by James Thorpe, digital experience manager at Volkswagen UK, who says: “Our experts are not sales people, so customers can go online for an environment in which they may feel more comfortable.”
The Volkswagen Live Tour is available seven days a week: from 11am to 9pm weekdays and from 11am to 7pm at weekends.
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- Source: https://www.am-online.com/news/digital-marketing/2023/08/08/all-electric-id3-added-to-volkswagen-s-online-live-tour
