By the end of the year it is predicted that 25% of digital workers will use a virtual assistant on a daily basis to help run their business.
Compare that to 2019, when less than 2% of workers used a virtual assistant or receptionist, and you can see the rapid rise in the popularity of using a remote receptionist to deal with calls and add some professionalism to your phone answering service.
It’s not just one man bands or small businesses that are taking advantage of hiring a remote virtual assistant, plenty of medium and large businesses are starting to see the benefits.
In part it’s because they’ve given up their physical office and see no need to hire a full time receptionist, which can easily cost £30,000 a year depending where you’re based.
But even without the physical office, they want to retain a professional aspect to phone answering, and maintain a central phone number even with employees working more remote.
So is the rise in digital or virtual receptionists purely down to the rise in remote work? Or has the last year simply accelerated an already existing trend?
Remote working leads to rise in virtual receptionists
There is no question that the rise of remote working has had a direct impact on the rise in the use of virtual receptionists.
In part this is because some businesses have given up their physical office but retained their phone answering service.
And they’ve chosen to do this using a virtual receptionist who easily fits into the remote working model, without the expense of hiring a full-time receptionist.
Cost savings as businesses cut costs
Hiring a full-time receptionist can be a costly expense for a business.
While the average full-time salary of a receptionist in the UK is around £19,000 a year, you could easily end up spending £30,000 a year depending where your business is located.
If you’re a small business in particular, £30,000 for a single salary is a lot of money.
And as more businesses look to cut costs and get back on track after a difficult 2020, replacing a full-time receptionist with a virtual one and only paying for the time you use is an attractive option.
Small businesses see the benefits of a virtual receptionist
As businesses turn to smaller contractors to carry out work and established contractors become busier, many are trying to find new ways of managing their phone calls so they lose out on new business, or risk annoying existing customers by sending to voicemail.
Hiring a virtual receptionist is a good fit for this model, because you only pay for the time or calls you use them for, while retaining a professional phone answering service.
Understanding the benefits of a virtual receptionist
Hiring a virtual receptionist is a cost effective way to have a professional phone answering service, without the expense of hiring someone full time.
Because they work remote and across multiple clients, you only pay for the time you use or the number of calls they deal with.
A virtual receptionist can help manage your phone calls when you’re at work, ensuring you don’t miss a call.
You’ll never have to worry about losing a sale because you couldn’t answer the phone. And you won’t have to worry about sending paying customers to voicemail.
Instead, your calls will be handled by a professional who can represent your company’s front of house and ensure you’re always getting the relevant information in your messages.
With the right virtual receptionist service you can also have complete control over how calls are dealt with (including call scripts) and get access to recordings of calls so you can ensure calls are being dealt with how you’d expect.
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Source: http://hrnews.co.uk/will-remote-working-lead-to-a-rise-in-digital-receptionists/
