Tag: Unbabel

The Gift and the Curse: Handling Holiday Customer Service Surges

AINovember 19, 2020

It’s the most wonderful… and challenging… time of the year for many businesses. While the holiday season often ushers retailers and other companies...

Portugal’s Faber reaches $24.3M for its second fund aimed at data-driven startups from Iberia

Private EquityNovember 19, 2020

Portuguese VC Faber has hit the first close of its Faber Tech II fund at €20.5 million ($24.3 million). The fund will focus...

5 Tips to Improve Customer Service Contact Center Efficiency

AINovember 11, 2020

A full 96% of customers say customer service is a key factor in their loyalty to brands. What’s more, brands who do it...

5 Predictions for Global Customer Service in 2021

AINovember 4, 2020

After the challenges that 2020 has introduced, we’re all feeling a touch of whiplash. The pandemic has disrupted our work and personal lives,...

Introducing the Unbabel Portal: A New Way to Manage Customer Service Language Operations

AIOctober 28, 2020

Famous adman David Ogilvy once said, “If you’re trying to persuade people to do something, or buy something, it seems to me you...

Why Facebook and Google’s New Multilingual Models are Great Steps for AI

AIOctober 27, 2020

Last week, Facebook announced a new machine translation model that translates directly between pairs of 100 languages without relying on English as a...

6 Ideas to Optimize Customer Service Operations and Scale Teams

AIOctober 21, 2020

Should you be working to improve your customer experience or optimize it? That might sound like a distinction without a big difference, but...

How to Overcome Common Barriers to Offering Multilingual Customer Service

AIOctober 7, 2020

The internet was invented in the U.S., so it makes sense that the English language dominated its early days. Today, the amount of...

“But where are you really from?” How my experiences with bias led me to Unbabel

AISeptember 29, 2020

Oh, how to satisfy a travel itch in the midst of a global pandemic… For me, joining Unbabel did just that.Like many people, I’ve...

3 Strategies to Improve Your International Customer Support

AISeptember 23, 2020

Logitech started in Switzerland, expanded to Silicon Valley, and now offers its products to customers all over the globe. But scaling up customer...

The “why” behind the Multilingual AI Agent Assistants (MAIA) project: A conversation with Dr. Graham Neubig

AISeptember 2, 2020

Unbabel recently announced that the company’s AI research team is partnering with Carnegie Mellon University, INESC-ID, and Instituto de Telecomunicações. The goal? Reduce...

Unbabel stands with the Black community

AIJune 5, 2020

Like everyone else in the world, we’ve watched the events of the last two weeks in the U.S. with horror and consternation. As...

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