The emerging tech world provided a frenzied year of big bets and weird twists, dominated by an unquenchable enthusiasm for artificial intelligence. As the...
For more than 175 years, publisher Springer Nature has supported the world’s academic community by facilitating the creation and consumption of high quality...
As a multilingual entrepreneur, I’ve always been fascinated with the idea of building universal understanding. If that sounds somewhat lofty and ambiguous, let...
Logitech, the world’s leading PC and mobile accessories manufacturer, deploys a workforce of 7,000+ to distribute products in over 100 countries. So when...
When Daniel Mooney joined London-based fintech company GoCardless as Director of Customer Operations, his challenge was clear: Help a startup-sized customer service team...
Unpredictable is the best word for 2020. Even though entire organizations were affected by the global pandemic, customer service operations often felt the...
