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Tag: Self-service

A checklist for multilingual customer support

Nowadays, online services target customers in hundreds of countries at once. And thanks to a fully localized customer experience, consumers are becoming ever...

Finding your (non-)voice — the move to a written customer experience

I’ll make this short: The thing you’re doing now, reading prose on a screen, is going out of fashion.An article on the New...

AI, gig, and you: the holy trinity of customer service

Since I joined Unbabel as the VP of Global Alliances, I’ve been working closely with partners like Zendesk, Salesforce, Microsoft, and Concentrix, to...

“Not just another freakin’ conference” — why we’re going to Zendesk Relate

There’s something almost magical about the world of partnerships.Rather than considering everyone around you a threat, you change your perspective entirely, forget the...

Survival of the fittest: are BPOs ready to evolve?

The most successful businesses respond to market pressures much in the same way Darwin’s famous Galápagos finches responded to food scarcity: adapt or...

Why customer support in SaaS is a marathon, not a sprint

Customer support is crucial in any business (even though some people see it as the second cousin who gets invited to the wedding...

Peak season: A hard day’s night for customer support

It’s that time of the year! People are spending, money is coming in, your business is booming. What could go wrong? Everything, really.For...

Improving customer support through self-service. Here’s how to get it right.

You could say that at one point FAQs were rocket science. That’s because they were brought online by NASA, in 1982. (As a...

Unbabel Annual Event: How are world leading companies providing the best customer experiences?

Back in 2017, we got this crazy idea scribbled in a napkin: bring our customers and partners to Lisbon and run the first...

Unbabel selected as Premier Translation Partner of Zendesk

Unbabel has been named a premier translation partner of Zendesk, one of the world’s leading customer service and engagement platforms, with more than...

New Partner Program

Trujay Group is happy to announce the launch of our new Partner Program. Trujay is a leader in CRM and MA data migration...

Top 5 of the Best Free ITSM Tools for Enterprise

Reading Time: 5 minutesGood ITSM tools support a whole set of ITSM processes. They are offered as a suite of services for execution...

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