Only a quarter (26%) of the content UK consumers currently receive from brands is relevant, and just 35% say that brand communications makes them click through, new research commissioned by enterprise customer data platform Treasure Data reveals. It comes as 21% of Brits believe they have given away more of their personal data to brands […]
Saar Safra, CEO of Israeli start-up Beewise, is on a mission to save bees and at scale using artificial intelligence (AI), computer vision and robotics. Find out how his company’s high-tech solution is helping to save the world’s bees.
It is no secret that the Internet has created a new range of possibilities for selling your products and expanding cross-border is on most merchants’ minds. With a mature eCommerce market, Spain is an appealing destination for online sellers looking to expand in new countries or regions. Spain’s economy is growing faster than other countries […]
The world of cryptocurrencies often moves incredibly fast, which means that it can usually be quite difficult to know which projects are being deployed on different protocols and also which investments would be considered viable. However, one project in particular has managed to attract considerable attention, namely the LABEL Foundation. LABEL is an education content [...]
Customer demands have shifted towards digital channels, 24/7 services from multiple devices, but they still demand personalized interactions with humans. How do modern live chat support systems leverage digital tools to deliver the best of both worlds to customers?
Investing in a ticketing system is a good start, but how do you get the most out of it? To keep your customer service team running like a well-oiled machine, you need to optimize your support ticketing workflows. This article gives you the recipe for reduced handling times and increased agent productivity and responsiveness when addressing customer queries and concerns.