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Suzuki is top automotive brand for Institute of Customer Service satisfaction index

Suzuki has been ranked the top automotive brand in the latest bi-annual Institute of Customer Service’s UK Customer Satisfaction Index (UKCSI). The Japanese brand has...

How to Determine Product-Market Fit [Complete Guide] – Baremetrics

For SaaS startups, product-market fit is critical. It's so important that lacking it is the number one reason why many SaaS startups fail.We don’t...

The Benefits of Outperforming Your Competitors in SaaS: Insights from SaaStr

Software as a Service (SaaS) has become a popular business model in recent years, with companies offering a range of cloud-based solutions to customers....

The Importance of SaaS Metrics 2.0: A Guide to the Next Era Metrics Playbook

Software as a Service (SaaS) has become an increasingly popular business model in recent years, with companies of all sizes turning to cloud-based solutions...

Top 10 Client Onboarding Software for Your Business

A business is only a business if it has customers. Right? So clients are the basis of all your marketing strategies and business operations....

How Online Retailers Can Recreate the In-Store Experience and Drive Sales

Opinions expressed by Entrepreneur contributors are their own. Since the 1990s, when the internet reached mainstream popularity, ecommerce has been a piece...

Addressing women’s health in the workplace | Interview with Dr Mridula Pore, Co-CEO and Co-Founder of Peppy

Peppy is personalised digital health platform that provides support for underserved medical conditions. They work with employers and private medical insurers to offer support...

Use AI to Personalize and Optimize Interactions With Customers

Artificial Intelligence (AI) is revolutionizing how marketers and customer-facing business areas are interacting and engaging with customers. In fact, in today’s fiercely competitive...

Metrics Matter: Understanding the Power of Metrics for SaaS Business Growth

In the SaaS industry, business performance is measured in relatively new ways and constantly evolving as eCommerce grows and expands. Acquiring customers, onboarding them,...

Introducing the Scaling Product Management From Series B to IPO Series

It’s not easy to scale product management (PM) teams effectively. When a company scales from Series B to IPO, product management leaders must shift...

Downturns — when customer experience really matters. (Christopher Colley)

Five economic outcomes for financial services We are in a watershed moment for financial services. Following the abrupt failure of Silicon Valley Bank — the largest collapse...

Podcast 419: Max Levchin of Affirm

Max Levchin is one of the giants of the fintech space. He was a co-founder and CTO of the original fintech, PayPal, and...

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