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Tag: Customer Support

Why is translation so difficult?

I do something very annoying.Whenever I speak Portuguese I tend to drop English words in the middle of sentences. It’s weird, I know....

Common sense ways to massively improve your customer experience in 2018

Rewind to early December, when I placed an order for a present for my 8 year old nephew which was supposed to be...

Writing the perfect message to your customers

Four years ago, working on customer support in Lisbon, I would routinely get thousands upon thousands of messages every single month. Checking my...

Artificial Intelligence in Lisbon: Here Are 5 Startups You Should Hear About

This year, as we were organising the Machine Learning School in Lisbon, I kept on wondering why the whole world was merely looking...

The bank that’s apparently so cool it has become a chat up line in London’s bars

The future of banking fits in the palm of your hand! But is it all that new? Image: monzo By Liza Hearon2017-10-26 15:02:10...

How to transform customer support for business excellence

Customer Support often has a bad name. And that’s strange. Because everyone who works in customer service also knows exactly what it’s like...

Daniel Wellington, Europe’s fastest growing company, uses Unbabel to support its global customer community

Daniel Wellington is a watch brand, known for sleek and timeless design, its interchangeable NATO straps and mid-price positioning. Founded in Stockholm, Sweden...

Beyond customer “support” — delivering a seamless experience to guarantee customer success

Traditionally, the Customer Support function has been the unsung hero of business, for a very simple reason: the customer neither sees nor envisages...

4 Ways Artificial Intelligence is changing e-commerce

It’s easy to lose ground in e-commerce. In a crowded market where customers can buy from a competitor as simply as following a...

Imagining a World without Language Barriers

An article by Brandon Deer, originally published at OpenView Labs – “A Conversation on the Future of AI with Unbabel’s Vasco Pedro“Vasco Pedro has always been...

Make your Zendesk Help Center multilingual with Unbabel

Already using Unbabel’s translation for Zendesk Support to seamlessly translate customer support tickets and agent replies? Awesome. Customers love being spoken to in...

Want to scale your e-commerce biz? You need multilingual customer service

When it comes to internationalizing, many companies tend to take the lemonade stand approach: start domestically, establish your position, and then slowly expand...

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