Tag: Customer Support

How CityPASS cut translation costs in half with Unbabel’s API integration

AIJune 4, 2018

Mike Gallagher and Mike Morey started CityPASS back in 1997 with the idea of giving memorable experiences to travellers coming to North America....

How to succeed at customer success: a 4-step guide

AIJune 1, 2018

Consumer and B2B customers alike are busy people. We live in a fast-paced, digital world where technology has groomed us all to expect...

Selling to Superman’s Mom: Multilingual Customer Support for Retail Brands

AIMay 10, 2018

The retail sector is certainly a challenging choice for doing business today. I recently paid a visit to a fashion designer friend’s storage...

Finding the best customer service software for your company

AIMay 4, 2018

With hundreds of customer service software (CSS) options out there, which one is right for your company? In this post, we look at...

Automating customer support: do humans really need human help?

AIApril 30, 2018

According to Reputation Builder, an angry customer is two or three times more likely to leave a negative review, and 80% of customers...

Unbabel selected as Premier Translation Partner of Zendesk

AIApril 27, 2018

Unbabel has been named a premier translation partner of Zendesk, one of the world’s leading customer service and engagement platforms, with more than...

Let’s get multilingual. Removing language barriers on Zendesk with Unbabel

AIApril 24, 2018

Most international companies, big or small, struggle with multilingual customer support.How many languages should you actually support? Do you hire a bunch of...

Market expansion 101

AIApril 20, 2018

By 2018, we have come to a place and time where borders don’t mean that much anymore. We are connected to each other...

How Zendesk and GoCardless place customer support at the heart of their international expansion strategies

AIApril 17, 2018

If you’re big enough – or growing fast enough – to be developing your international business strategy, eventually you’re going to bump up...

Does Your Social Media Strategy Need a Boost? Why It’s Time to Tap the Power of AI, AR, and VR

AIMarch 13, 2018

Emerging technologies come of age Emerging technologies can be integrated to create memorable customer experiences via social media. Artificial intelligence (AI) uses machines to solve...