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Tag: customer experience

AI, gig, and you: the holy trinity of customer service

Since I joined Unbabel as the VP of Global Alliances, I’ve been working closely with partners like Zendesk, Salesforce, Microsoft, and Concentrix, to...

Building your best team with customer-centric sales

Customer experience is something of a holy grail for business leaders around the world. Every company is looking into delivering the most seamless...

How the Insurtech Is Disrupting the Insurance Industry (and AXA XL Is an Example)

The Insurtech boom is well known: insurance companies are integrating digital technologies into their traditional processes and everyday workflows in order to reduce...

Fifteen shades of brand: the psychology of consumer behavior

Is loyalty the same as a deep love for something? I don’t want to bring the “L” word into things but I guess...

Gaming Technology is Changing How We Design and Visualize Products

The ability to render in real-time using game engine technology, together with the consistency and photorealism provided by PBR, have also brought breakthroughs...

Blockchain Fighting Back Against Commoditizing Workers

Sometimes modern technology comes at a price. For all of Uber ’s roaring successes in providing users worldwide with basement priced transportation and...

Artificial Intelligence and Machine Learning in the Insurance Industry

The insurance industry is facing tumultuous times with technology shaping the way it operates. And, in a bid to cover the possibilities and...

From Transactional to Target to Targeted: The State of Shopping Today and Tomorrow

The way consumers shop today looks nothing like the way they shopped a decade ago. Not only did “click” swoop in and pull...

Location, location, relocation: Moving Customer Service operations to improve business

Companies in the travel industry face a formidable challenge: when travelers leave their comfort zone, they want everything to run smoothly, and when...

What are the use cases and advantages of Cognitive Computing?

Cognitive computing has taken the tech industry by storm and has become the new buzzword among entrepreneurs and tech enthusiasts. Based on the...

It’s not you, it’s me: how to deal with angry customers

As someone who has worked in Customer Service before, I wish I could have stuck to the same script Kelly Kapoor did every...

“Not just another freakin’ conference” — why we’re going to Zendesk Relate

There’s something almost magical about the world of partnerships.Rather than considering everyone around you a threat, you change your perspective entirely, forget the...

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