Powered by Amazon Lex, the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. QnABot allows you to quickly deploy self-service conversational...
TurningPoint continues its successful track record of service providing support for the Centers For the Medicare & Medicaid Services (CMS) Call Center:Connect (C3) Help...
Executives across all business sectors have been making substantial investments in machine learning, saying it is a critical technology for competing in today's fast-paced...
Whether you’re a B2B or B2C company, delivery is becoming a competitive differentiator and a key driver of customer experience. Even if everything goes...
Fintech is no stranger to artificial intelligence (AI).
According to estimates, the market for AI in fintech will reach $31.71 billion in 2027, growing at...
The ecommerce industry has been growing rapidly. Thanks to no-code ecommerce platforms like Ecwid making it simpler for brands to take their business online, consumers today are spoilt...
British Airways has officially opened ‘CallBA’, its new call centre located in Gurugram, near Delhi, offering an enhanced customer experience to travellers across the globe....
Companies have increasingly turned to AI-powered chat and assistants to enhance their consumer facing experiences, allowing them to provide timely and continuous access to...
