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Tag: call center

Exploring the untapped benefits of speech analytics in call centers

Analysis of calls and quality control of interactions are among the main components of any call center’s operation, regardless of whether these are sales...

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Supply Chain Management Key Concepts –

This is an overview of supply chain management key concepts.  We will start with the basics and then increase the complexity.  Many of the...

Expedite your Genesys Cloud Amazon Lex bot design with the Amazon Lex automated chatbot designer | Amazon Web Services

The rise of artificial intelligence (AI) has created opportunities to improve the customer experience in the contact center space. Machine learning (ML) technologies continually...

Fabric Raises $60M for its AI Platform that Allows Healthcare Providers to Focus on Providing Patient Care by Streamlining Workflows

The average wait to be treated in the emergency room in New York is a whopping 3 hours and 21 minutes.  Prolonged wait times...

You’d better be ready to back up your AI chatbot’s promises

Opinion I keep hearing about businesses that want to fire their call center employees and front-line staffers as fast as possible and replace them...

US finalizes proposed direct-to-smartphone regulatory framework

TAMPA, Fla. — U.S. regulators will vote March 14 on a regulatory framework for allowing satellites to use radio waves from terrestrial mobile operators...

Smart Manufacturing: Getting Started

In this episode of the IoT For All Podcast, Brian Zakrajsek, Smart Manufacturing Leader at Deloitte, joins Ryan Chacon to discuss smart manufacturing and...

Enhance Amazon Connect and Lex with generative AI capabilities | Amazon Web Services

Effective self-service options are becoming increasingly critical for contact centers, but implementing them well presents unique challenges. ...

5 Ways Modern Card Technology Drives Business Value for Banks

The landscape of card technology is shifting rapidly, fueled by advancements in digital payments, evolving consumer expectations, and a growing competitive landscape. Banks face...

Air Arabia expands European network with new direct flights from Sharjah to Athens

Air Arabia, the leading low-cost carrier in the Middle East and North Africa, is set to launch a new route connecting Sharjah, UAE, with...

2024 Predictions in AI and Natural Language Processing (NLP) – DATAVERSITY

While we were right at the dawn of generative AI this time last year, we didn’t predict quite the profound impact and seismic shift...

David Ayer on his favorite Beekeeper bee joke and making ‘crypto bros’ the villain

The new Jason Statham January action movie The Beekeeper is what it suggests on the tin: a tongue-in-cheek, bee-themed action comedy where Staths doles...

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