Managing the customer journey means understanding context and measuring the right metrics. Customer experience (CX) is a critical component of modern business management, but it’s far too easy to get lost in the sheer mass of available data.Customer goals need to be aligned with business goals. It really is that simple. Unfortunately, CX measurement remains […]
As the novel coronavirus epidemic continues to spread across the globe, WTR provides an updated look at measures that national IP offices have launched in response.
According to the All-India Quarterly Establishment-based Employment Survey (AQEES) report for the first quarter of Quarterly Employment Survey (QES) part (April to...
TestVagrant Technologies has roped in Poornima Srinivasan to head human resources, people and culture. In her new role, Poornima will oversee best practices...
