GridX, the enterprise rate platform provider to modern utilities, and SEW, the provider of digital customer and workforce experience platforms to utilities, signed an agreement to integrate GridX with SEW’s Digital Customer Experience (CX) platform – Smart Customer Mobile (SCM). Combining GridX’s ability to tell customers the exact value of their clean energy decisions with SEW’s customer experience platform, powered by AI/ML/IoT, will help to drive customer adoption of new rates and programs, enabling utilities to achieve their clean energy goals.
Utilities are turning to technology that helps them build meaningful customer relationships through personalised experiences. Part of that is helping people understand how their clean energy purchases and actions will impact their energy bill. GridX’s rate analytics calculates, with a high degree of accuracy, how selecting a new time of use rate, buying an electric vehicle, installing solar, and more, will translate into dollars and cents. Communicating this information in real time across a range of SEW’s engagement touchpoints will help people save energy and adopt clean energy technology, all of which contribute to utility decarbonisation and sustainability goals.
“I’ve long admired SEW’s mission to engage, empower and educate billions of people, and build a sustainable tomorrow,” says Scott Engstrom, chief customer officer, GridX. “It is very much aligned with our focus, which makes me very excited about this partnership. To help people make the right choices about their energy use, it’s critical they know the cost of those decisions. Together we can now communicate that to energy customers everywhere.”
SEW’s Smart Customer Mobile is the Digital CX platform for electric, water, and gas utilities worldwide and harnesses the power of digital to better address customer needs and build future-ready businesses. The platform delivers a smooth user experience by engaging customers in real time with notifications and alerts sent across email, text, IVR and chatbots and drive digital self-service. Under terms of the partnership with GridX, SEW will now be able to send customers the detailed cost insights they crave.
“I’m excited to partner with GridX and look forward to a fruitful relationship. Getting relevant and personalised data in the hands of customers when and where they want it is an imperative to build closer and meaningful customer relationships. Utilities in their clean energy journey need to empower customers with relevant and meaningful insights, which today’s CX platforms need to support,” says Deepak Garg, CEO and Founder, SEW. “By integrating their detailed cost insights with our leading customer experience platforms, we are improving the utility’s ability to engage customers, drive energy savings and get more clean energy technology into people’s homes.”
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- Source: https://www.iot-now.com/2022/12/02/125885-gridx-sew-partner-to-boost-utility-industry-deliver-superior-customer-experiences/
