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Consumers, Financial Institutions & Fraudsters: The Good, the Bad and the Ugly of Fraud

Date:

In the digital age, the younger generation finds itself increasingly
targeted by fraudsters and falling prey to various scams. A
recent TD Bank report revealed alarming statistics
, indicating that 41% of
consumers aged between 13 and 34 have been targeted by fraudsters through
social media, with nearly a third becoming victims of financial fraud.

Furthermore, an astonishing 43% of young adults reported they would be too
embarrassed to disclose falling victim to fraud or scams, contributing to a
significant underreporting of incidents.

To address this growing concern, it is crucial for young consumers to be
proactive in educating themselves and implementing effective measures to
counter financial fraud. As such, we’re looking into all moving parts of this recent financial
fraud
trend.

Fraudsters’ MOs

The first step in countering financial fraud is acknowledging the evolving
landscape of scams targeting younger consumers. As financial fraud schemes
become more sophisticated, simply being technologically savvy is not sufficient
protection. Despite their digital nativity, young individuals are increasingly
vulnerable, with 63% reporting a rise in fraud attempts. Awareness of common
scams, such as job scams, investment scams, and cheque scams, is essential for
young consumers to recognize potential threats.

When trying to figure out fraudsters MO’s, Featurespace’s “The
State of Fraud and Financial Crime in North America
” provides a clear view
of their preferred channels and methodology as it examines the distribution of
fraud types and their evolution over the years.

Source: Featurespace, 2023 Annual Report “The State of Fraud and Financial Crime in North America”

Notable trends from 2022 to 2023 include a marginal decrease in unauthorized
incidents (from 49% to 46%) coupled with a surge in authorized incidents.
Specific shifts in fraud types are evident, with “forgery and
counterfeit” doubling within the unauthorized category, while
“digital payment fraud” experiences a five-percentage-point decline.

A noteworthy transformation is observed in the authorized party category,
with “false claim” registering a five-percentage-point increase and
“relationship or trust fraud” decreasing by seven percentage points.

In 2023, the landscape shifts away from the prominence of “digital
payment fraud,” presenting a flatter profile and a more diversified range
of fraud types. The comprehensive analysis extends to the examination of fraudulent
transactions in 2023, revealing a complex scenario.

Fraudsters are diversifying their attack vectors, contributing to an
intricate fraud landscape.

The data indicates an overall increase in fraud
incidence compared to 2022, accompanied by a greater variety of fraud types. Notably, the prevalence of “authorized” fraud types poses
challenges to traditional fraud prevention measures, involving the authorized
party directly in the fraudulent activities.

Financial Institutions’ Role

Banks

Banks, as traditional pillars of the financial sector, can play a crucial
role in countering financial fraud targeting young consumers. Recent reports
show that in the UK, for example, push payment (APP) fraud accounted for 40% of fraud
losses
, whereas in the US, FTC reports show that Nationwide
Fraud Losses Top $10 Billion in 2023
.

The data makes it evident that enhancing security infrastructure is
imperative. Banks are continuously investing in state-of-the-art encryption
technologies, regularly updating security protocols, and conducting comprehensive
risk assessments to fortify their digital defenses against evolving fraud
tactics. 2023’s cyberattack on China’s ICBC, also known as the world’s biggest bank, was proof of how a sturdy defense is needed.

Moreover, banks are prioritizing customer education and it comes with no surprise
that established banks are creating educational
programs
within branches, online platforms, and mobile applications can
empower young consumers with the knowledge needed to recognize and avoid common
fraud schemes. This education should extend to guidance on secure banking
practices, password management, and the importance of timely reporting
suspicious activities.

Customer support is the final piece of the puzzle as a robust customer support not only aids
in resolving issues but also contributes to building a sense of security and
trust among young consumers.

Fintechs

Fintech companies are employing advanced measures to fortify their defenses
against fraud, prioritizing the protection of both customer information and
financial transactions.

One key strategy involves the adoption of a 100% digital customer
recognition process. Beyond confirming the customer’s identity, fintechs are
now scrutinizing the legitimacy of their economic activity and origin. This
approach yields a more objective and concise understanding of users,
contributing to a comprehensive assessment of potential risks associated with
their financial activities.

Fintechs are also leveraging data enrichment techniques to streamline
verification processes.

By linking user-provided information to external
databases, these companies can swiftly detect any red flags, such as
individuals being on blacklists or uncovering suspicious discrepancies. This
proactive use of data enrichment not only enhances fraud prevention but also
facilitates a smoother and more efficient user onboarding experience.

To further mitigate risks, another fintech trend is imposing restrictions on transfers
to third-party accounts. By mandating that all transactions be initiated and
executed by the account owner, these platforms minimize the likelihood of fund
concealment or the inflow of funds from dubious origins through multiple
foreign exchange transactions.

What can Young Consumers do?

Young consumers can actively protect themselves from financial fraud by
taking several key steps.

  • When conducting online transactions, use secure Wi-Fi networks and install reputable antivirus and
    anti-malware software to detect and prevent malicious activities.
  • Limit the amount of personal information shared online. Adjust privacy settings on
    social media platforms, and be cautious of job and investment offers that
    seem too good to be true.
  • Exercise skepticism on social media platforms.
  • Focus on avoiding the sharing of sensitive personal information in
    public spaces.
  • Learn to secure personal information, meaning using of
    strong, unique passwords and enabling two-step verification for added security.
  • Regularly monitor financial accounts and set up alerts for unusual
    transactions.
  • Refrain from clicking on suspicious
    links and verify the legitimacy of unsolicited emails or messages before
    responding.

Finally, reporting any suspicious activity promptly is crucial.

Whether it’s to your bank, relevant authorities, or online platforms,
reporting helps prevent further damage and contributes to collective efforts in
combating financial fraud. By actively incorporating these measures into their
online practices, young consumers can significantly reduce their vulnerability
to scams and protect themselves in the evolving landscape of digital threats.

Conclusion

As financial fraud continues to target younger consumers at an alarming
rate, it is imperative to adopt a multifaceted approach to counter this
pervasive problem. Through education, open communication, technological
safeguards, financial literacy initiatives, and collaborative efforts, consumers can empower themselves to navigate the digital landscape safely.

By
taking these proactive steps, we can collectively build a more resilient and
secure future for the younger generation in the face of evolving financial
threats.

In the digital age, the younger generation finds itself increasingly
targeted by fraudsters and falling prey to various scams. A
recent TD Bank report revealed alarming statistics
, indicating that 41% of
consumers aged between 13 and 34 have been targeted by fraudsters through
social media, with nearly a third becoming victims of financial fraud.

Furthermore, an astonishing 43% of young adults reported they would be too
embarrassed to disclose falling victim to fraud or scams, contributing to a
significant underreporting of incidents.

To address this growing concern, it is crucial for young consumers to be
proactive in educating themselves and implementing effective measures to
counter financial fraud. As such, we’re looking into all moving parts of this recent financial
fraud
trend.

Fraudsters’ MOs

The first step in countering financial fraud is acknowledging the evolving
landscape of scams targeting younger consumers. As financial fraud schemes
become more sophisticated, simply being technologically savvy is not sufficient
protection. Despite their digital nativity, young individuals are increasingly
vulnerable, with 63% reporting a rise in fraud attempts. Awareness of common
scams, such as job scams, investment scams, and cheque scams, is essential for
young consumers to recognize potential threats.

When trying to figure out fraudsters MO’s, Featurespace’s “The
State of Fraud and Financial Crime in North America
” provides a clear view
of their preferred channels and methodology as it examines the distribution of
fraud types and their evolution over the years.

Source: Featurespace, 2023 Annual Report “The State of Fraud and Financial Crime in North America”

Notable trends from 2022 to 2023 include a marginal decrease in unauthorized
incidents (from 49% to 46%) coupled with a surge in authorized incidents.
Specific shifts in fraud types are evident, with “forgery and
counterfeit” doubling within the unauthorized category, while
“digital payment fraud” experiences a five-percentage-point decline.

A noteworthy transformation is observed in the authorized party category,
with “false claim” registering a five-percentage-point increase and
“relationship or trust fraud” decreasing by seven percentage points.

In 2023, the landscape shifts away from the prominence of “digital
payment fraud,” presenting a flatter profile and a more diversified range
of fraud types. The comprehensive analysis extends to the examination of fraudulent
transactions in 2023, revealing a complex scenario.

Fraudsters are diversifying their attack vectors, contributing to an
intricate fraud landscape.

The data indicates an overall increase in fraud
incidence compared to 2022, accompanied by a greater variety of fraud types. Notably, the prevalence of “authorized” fraud types poses
challenges to traditional fraud prevention measures, involving the authorized
party directly in the fraudulent activities.

Financial Institutions’ Role

Banks

Banks, as traditional pillars of the financial sector, can play a crucial
role in countering financial fraud targeting young consumers. Recent reports
show that in the UK, for example, push payment (APP) fraud accounted for 40% of fraud
losses
, whereas in the US, FTC reports show that Nationwide
Fraud Losses Top $10 Billion in 2023
.

The data makes it evident that enhancing security infrastructure is
imperative. Banks are continuously investing in state-of-the-art encryption
technologies, regularly updating security protocols, and conducting comprehensive
risk assessments to fortify their digital defenses against evolving fraud
tactics. 2023’s cyberattack on China’s ICBC, also known as the world’s biggest bank, was proof of how a sturdy defense is needed.

Moreover, banks are prioritizing customer education and it comes with no surprise
that established banks are creating educational
programs
within branches, online platforms, and mobile applications can
empower young consumers with the knowledge needed to recognize and avoid common
fraud schemes. This education should extend to guidance on secure banking
practices, password management, and the importance of timely reporting
suspicious activities.

Customer support is the final piece of the puzzle as a robust customer support not only aids
in resolving issues but also contributes to building a sense of security and
trust among young consumers.

Fintechs

Fintech companies are employing advanced measures to fortify their defenses
against fraud, prioritizing the protection of both customer information and
financial transactions.

One key strategy involves the adoption of a 100% digital customer
recognition process. Beyond confirming the customer’s identity, fintechs are
now scrutinizing the legitimacy of their economic activity and origin. This
approach yields a more objective and concise understanding of users,
contributing to a comprehensive assessment of potential risks associated with
their financial activities.

Fintechs are also leveraging data enrichment techniques to streamline
verification processes.

By linking user-provided information to external
databases, these companies can swiftly detect any red flags, such as
individuals being on blacklists or uncovering suspicious discrepancies. This
proactive use of data enrichment not only enhances fraud prevention but also
facilitates a smoother and more efficient user onboarding experience.

To further mitigate risks, another fintech trend is imposing restrictions on transfers
to third-party accounts. By mandating that all transactions be initiated and
executed by the account owner, these platforms minimize the likelihood of fund
concealment or the inflow of funds from dubious origins through multiple
foreign exchange transactions.

What can Young Consumers do?

Young consumers can actively protect themselves from financial fraud by
taking several key steps.

  • When conducting online transactions, use secure Wi-Fi networks and install reputable antivirus and
    anti-malware software to detect and prevent malicious activities.
  • Limit the amount of personal information shared online. Adjust privacy settings on
    social media platforms, and be cautious of job and investment offers that
    seem too good to be true.
  • Exercise skepticism on social media platforms.
  • Focus on avoiding the sharing of sensitive personal information in
    public spaces.
  • Learn to secure personal information, meaning using of
    strong, unique passwords and enabling two-step verification for added security.
  • Regularly monitor financial accounts and set up alerts for unusual
    transactions.
  • Refrain from clicking on suspicious
    links and verify the legitimacy of unsolicited emails or messages before
    responding.

Finally, reporting any suspicious activity promptly is crucial.

Whether it’s to your bank, relevant authorities, or online platforms,
reporting helps prevent further damage and contributes to collective efforts in
combating financial fraud. By actively incorporating these measures into their
online practices, young consumers can significantly reduce their vulnerability
to scams and protect themselves in the evolving landscape of digital threats.

Conclusion

As financial fraud continues to target younger consumers at an alarming
rate, it is imperative to adopt a multifaceted approach to counter this
pervasive problem. Through education, open communication, technological
safeguards, financial literacy initiatives, and collaborative efforts, consumers can empower themselves to navigate the digital landscape safely.

By
taking these proactive steps, we can collectively build a more resilient and
secure future for the younger generation in the face of evolving financial
threats.

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