Citizens Financial Group is pushing usage of its mobile and digital channels in hopes of shifting branches to focus on providing advice to customers. The $186.1 billion bank reported 1.7 active mobile users — a 20% year-over-year increase — during today’s third-quarter earnings call. Digital active users are “incredibly high, with over 80% of the […]
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Source: https://bankautomationnews.com/allposts/retail/citizens-active-mobile-users-jump-by-20-yoy/
