January 18, 2023
News Article: The life of a 24/7 online tutor
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By Jill Barshay
Education research and data are important in understanding what is and isn’t effective in education. But sometimes it’s equally important to look at the people behind the numbers. This week, I profile an online tutor at the leading online tutoring company, Paper, to understand how online tutoring works and to temper expectations for what on-demand homework help can accomplish.
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Key Findings
- Paper tutors are frequently toggling among multiple students at once and are working under time constraints for essay feedback.
- These kinds of on-demand tutors are trained to help with small homework questions, but not in giving students more substantial lessons.
- Chat-based tutoring without video and audio may be less engaging for many students – and tutors. There can be long pauses between text responses.
Lit Review
PROOF POINTS: Uncertain evidence for online tutoring
It’s a booming business in the wake of the pandemic (February 2022)PROOF POINTS: Many schools are buying on-demand tutoring but a study finds that few students are using it Companies market 24/7 online tutoring services as “high-dosage” tutoring but researchers warn that these products don’t have an evidence base behind them (November 2022)
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