The TRV International Airport Ltd (TIAL), Thiruvananthapuram, Kerala, has announced the opening of a new lounge facility. Dubbed as ‘The Bird’, the lounge is located on level 1 near gate number 5 of the international terminal.
According to Trivandrum airport authorities, the new lounge facility will elevate the comfort level of the passengers, providing superior experiences and seamless access. It covers an area of 276 sq.m. and comprise 68 seats. The lounge has stylish interiors, light and space and offers personalised services to the passengers. According to Business Line, every guest arriving at the lounge can find their preferred form of relaxation from the range of premium services offered and can have a relaxed time while waiting for the flight at the airport.
The Bird Lounge at TIAL will be open on all days, 24 hours a day. It also accommodates Wi-Fi connectivity, a business centre and a flight information display system for the passengers. Besides, there are live counters, buffets system service cuisines from all parts of India, and other continental dishes.
Trivandrum Airport Won ‘The Voice of Customer’ Recognition
Adani Group manages Trivandrum airport. The airport recently won ‘The Voice of Customer’ recognition awarded by the Airports Council International (ACI). The recognition applauds the airport’s efforts to gather passenger feedback and provide services in accordance with their needs.
The airport adhered to the norms and protocols of the pandemic, as laid by both central and state governments and prioritised the health and safety of its passengers. “Constantly striving to provide 100% satisfaction TIAL, after taking over the operations, rolled out various passenger-centric initiatives to facilitate safe and convenient travel during the pandemic and ensured the effectiveness of their initiatives through quarterly feedback surveys,” said a press note issued by Thiruvananthapuram airport.
Touchless features such as common use self-service kiosks for passengers to check-in and generate their own boarding pass and baggage tag, re-arrangement of seating areas at both terminals to maintain social distancing, and the installation of Plexiglas to minimise face-to-face interactions are just a few of the many initiatives that have been implemented to ensure passengers’ safe transit through the airport.
