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ASAPP raises $120M for customer service

New York-based ASAPP,  provider of artificial intelligence-enabled customer experience tools used in call centers, reported raised $120 million in a new funding round.

Backers in the round include new investors Fidelity Management and Research Company and Dragoneer Investment Group, along with existing stakeholders. Previously, the seven-year-old company had raised at least $260 million in known funding, per Crunchbase data.

ASAPP pitches its tools a way to augment rather than replace customer service workers, and markets to companies with large customer operations.

— Joanna Glasner

Funding rounds

Forecast raises $19M for project management: Copenhagen-based Forecast, provider of a software platform for overseeing projects and teams, raised $19 million in a Series A funding round led by Balderton Capital.

Public offerings

Squarespace set for market debut: Website building and ecommerce platform Squarespace plans to begin trading today after completing its direct listing on the New York Stock Exchange, with a reported reference price of $50 per share. The New York-based company, which is profitable, reported $621 million in revenue in 2020, up 28 percent from around $485 million in 2019.

— Joanna Glasner

Illustration: Dom Guzman