Reading Time: 13 minutes Software and the internet have had a relatively low disruptive impact on the financial services industry. Sure — consumer expectations have changed, and banks are doing what they can to match the online experience of the highly customizable, on-demand internet services people have grown accustomed to — but businesses models have persisted. This is in […]

Nowadays, companies that have grown internationally target customers in numerous countries at once.But providing customer support in multiple languages can easily turn into...

The Weave offers an early investment opportunity in a patent-pending enterprise blockchain platform with vast commercial appeal – scalable to multiple growth industries...

As part of our “Future of” series, EVP and CTO Abhay Parasnis shares his perspective on the future of customer experiences. This is a revised...

SANTA CLARA, California, July 3, 2019 /PRNewswire/ — ALTEN Calsoft Labs, a leading Enterprise Digital Transformation solutions and Engineering R&D services company, has launched –...

“Our biggest thing is to make sure the customer gets a delivery by the time we say they’re going to get a delivery...

Reading Time: 3 minutesDigital transformation is creating a wealth of new opportunities for today’s businesses, but it’s also increasing the risks to the...

For years, companies in the Business Process Outsourcing space, or BPOs, have relied on a bricks-and-mortar model, working with thousands of customer advocates...

A while back, I attended the Omnichannel Exec Forum in our hometown of Lisbon.I know, I know. This event happened in March and...

It all started with a newsletter, last August. A weekly bulletin with hand-picked content and insights for the CX leaders who seek to...

In the wee hours of the night, when most engineers are sound asleep at home, a small team of developers and product managers...

A new Golf is akin to a new generation for Volkswagen. It’s designed to be one of the biggest earners, for one of...