“What we have here…is a failure to communicate.” One of the most famous quotes in our cultural lexicon is a sobering reminder that effective communication is one of the keys to running a successful supply chain, yet it is often overlooked in importance until it becomes an issue. With evolving customer behaviors and buying patterns, […]

As the supply chain crisis enters yet another year, demand volatility continues to reach unprecedented heights. While many businesses are feverishly working to ensure their supply chains are agile and resilient with investments in digital supply chain planning technology, some supply chain managers may be thinking, ‘isn’t demand dictated by the market?’ The answer is, […]

Oh Amazon. Once upon a time, you brought me so much joy. While some orders still delight, a few recent purchases have left me faltering when it comes to your customer experience. And now, you’ve decided to raise the price of my Prime subscription. Is it time to reconsider the subscription I once would have […]

The wonderful world of retail. As 2021’s holiday shopping statistics proved, pandemic or not, consumers are willing to spend. (My credit card statement will also attest to this fact). And while the year ahead may hold some challenges – try not to flinch too hard at the word “inflation” – it’s also full of opportunities. […]

Let’s kick off 2022 with a little thought experiment… What’s a problem affecting every nation on earth? One that many people and organizations are talking about but few are acting upon? One that’s difficult to contemplate yet fundamental to the very progress of civilization? One that isn’t climate change. The problem I’m describing is the […]