FCR reduces churn and turns customers into brand fans, but how do you increase your first call resolution rate? Here some best practices!

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The transition from hospital-based care to home-based care has been going on for some time. The COVID-19 pandemic has sped that movement up considerably. As we continue to deal with the pandemic, medical products for home-based care will be increasingly needed. In addition to products and devices aimed specifically at COVID, solutions to enhance the [...]