More companies than ever are investing in customer service analytics. The customer service analytics market is projected to be worth $46.6 billion by 2030....
Data analytics technology is helping businesses boost profitability in many ways. A few years ago, Walter Baker and his colleagues at McKinsey reported that...
Unauthorized data intrusions have been occuring with alarming frequency. From the highly sophisticated 2021 incident better known as the Pandora Papers to the massive...
