Like its video game source material, Netflix’s The Cuphead Show! takes heavy influence from the American Golden Age of Animation — the early-20th-century...
Conversational artificial intelligence (AI), such as chatbots and virtual assistants, should facilitate enhanced communications between financial institutions and their customers rather than function as tech for tech’s sake. Key to a successful conversational AI framework is the ability to “orchestrate” a conversation between an agent and customer, providing context for both parties and increasing interaction […]
Joe Petro, Executive Vice President and Chief Technology Officer at Nuance Communications, has seen the company’s continual evolution over his twelve years there. As the head of a global team of more than 1,600 researchers, developers, and engineers, Joe has a unique perspective on the technology, business, and people who make Nuance a leader in […]