The last year has made delivering high-quality customer contact center support extremely challenging. Consumers have increasingly abandoned brick-and-mortar retail shopping and traditional banking...
Amazon Web Services (AWS), Coursera, and DeepLearning.AI are excited to announce Practical Data Science, a three-course, 10-week, hands-on specialization designed for data professionals...
Cognigy, a global leader in omnichannel Customer and Employee Service Automation platform, announced today it has raised around €36 million in Series B...
Chatbots, virtual assistants, and Interactive Voice Response (IVR) systems are key components of successful customer service strategies. We had the pleasure of...
Conversational AI is the next wave of satisfactory customer experiences. It is the linchpin for any customer-oriented business nowadays. It, indeed, is the...
Implementing a Conversational AI solution is integral for businesses that want to improve their Customer Experience. With the right strategy, you can engage...
Businesses have always had a robust customer support strategy. Contact centers have been at the center of this strategy for time immemorial. Customer...
