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Behind the Customer Centric Conference: building an event from scratch

It all started with a newsletter, last August. A weekly bulletin with hand-picked content and insights for the CX leaders who seek to...

Introducing Unbabel Interface: your CRM’s new best friend

In the wee hours of the night, when most engineers are sound asleep at home, a small team of developers and product managers...

Emerging Nonprofit Trends in Digital Fundraising in 2019 [Interview]

Recently, Daryl Hatton, a thought leader in philanthropy and our CEO, had a chance to speak with Nav Nagra from Vantage Point and discuss the...

Top 10 Internet Security Tips for 2019

Reading Time: 5 minutesWith millions of people using the Internet daily for several different activities ranging from paying bills to buying and selling,...

All the feels: using sentiment analysis to improve customer experience

Your gaze drifts to the upper right corner of your MacBook Air. It’s four o’clock in the afternoon. Only one more hour of...

AI, gig, and you: the holy trinity of customer service

Since I joined Unbabel as the VP of Global Alliances, I’ve been working closely with partners like Zendesk, Salesforce, Microsoft, and Concentrix, to...

Don’t batish your yisel: AI meets music, poetry, and adult entertainment

I’ve never had any desire to batish my yisel. I’ll go further: I can’t foresee a world in which I’d want to batish...

Fifteen shades of brand: the psychology of consumer behavior

Is loyalty the same as a deep love for something? I don’t want to bring the “L” word into things but I guess...

Openings and Construction Starts Planned for 2019

Openings and Construction Starts Planned for 2019 Yonah Freemark January 8th, 2019 | Despite recent declines in transit ridership in the U.S., the construction...

The United States, Russia, and China Notably Absent from International Cybersecurity Accord

Reading Time: 4 minutes The Geneva Convention was signed in 1949, a reaction of sorts to World War II. The Second Great War was...

Location, location, relocation: Moving Customer Service operations to improve business

Companies in the travel industry face a formidable challenge: when travelers leave their comfort zone, they want everything to run smoothly, and when...

MassIntelligence: The More Machines Learn, the Less We Understand Them (For Now)

Viktoriia Samatova, Head of Research and Development for Quantextual Research at State Street Global Exchange, will be speaking about “Ethics Around AI” at our MassIntelligence Conference. In the article below, Viktoriia discusses the uncertainty humans face when trying to understand the decision process involved in machine learning solutions. ________________________________ Want to spot a fibber in […]

The post MassIntelligence: The More Machines Learn, the Less We Understand Them (For Now) appeared first on MassTLC.

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