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Tag: Matters

The rise and fall of the English language

If you’re reading this in the original English it was written (rather than our translations in Chinese, German, French, Portuguese, Spanish or Italian), perhaps it’s not...

No missed connections: How travel companies are joining forces to improve customer experience

I love traveling more than anything in the world.I realize this isn’t a very unusual statement, but I couldn’t possibly start this blogpost...

Entrepreneur Elevator Pitch Season 3 Episode 3: Circus Act or Class Act?

Every founder who pitches on our weekly show has their own style. But the investors' decisions ultimately boil down to whether a business...

What it means to be a customer centric organization

You might be thinking, “great, another article about customer centricity. I cannot wait to read it”.Followed by a robust yawn. Books, blogs, keynotes,...

Happy Birthday Australian FinTech!

3 years ago, back in early 2015, Cameron Dart and Rob James set out on creating a website for a new industry called...

Why customer support in SaaS is a marathon, not a sprint

Customer support is crucial in any business (even though some people see it as the second cousin who gets invited to the wedding...

Video: “New Models for Integration of UAS Into the NAS: Airspace Management as a Service” – a 2018 UAS Summit & Expo Presentation

Vigilant Aerospace was a sponsor and presenter at the recent 2018 UAS Summit & Expo produced by UAS Magazine and held in Grand Forks, ND this past week. Vigilant Aerospace CEO, Kraettli L. Epperson, presented “New Models for Integration of Unmanned Aircraft Systems (UAS) Into the National Airspace (NAS)” on the second day of the […]

The post Video: “New Models for Integration of UAS Into the NAS: Airspace Management as a Service” – a 2018 UAS Summit & Expo Presentation appeared first on Vigilant Aerospace Systems, Inc..

Ticket to ride — Transforming customer service with next-generation automation

This article is a guest post from Mikhail Naumov, President and Co-Founder at DigitalGenius, an AI platform that puts customer support on autopilot...

P.S.: I love you. When gamers break up with you.

Quick disclaimer: I am not a gamer.But there was this one time, a few years ago, when I came home to find a...

Social Customer Service is the new Marketing hero

Leading a marketing team comes with many responsibilities, and perhaps one of the most overlooked is making sure we’re aligned with the different...

Hone your tone of voice. A linguistic perspective on how to talk to customers

As a linguist, I easily obsess over what people are saying. Are they being ironic? Was that a speech error? What’s the real...

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