Skyrocketing inflation and recession fears currently roiling the economy tend to make the headlines in stark personal terms; we hear about the rising costs...
Each day, one in four health care customers becomes stuck in their customer journey, unable to resolve their issue. This situation creates tremendous frustration for the...
In my last DATAVERSITY article, “The Machine Economy Is Here – The Digital Transformation Era Is Over,” I discussed the end of digital transformation, the arrival...
During the pandemic, many businesses were forced to support remote work to stay afloat. While this shift was initially a temporary solution, the resulting...
Consumers regularly receive information that is irrelevant to their current interests or situation – and they’re none too pleased. According to a recent survey commissioned...
How organizations manage their data directly impacts their success or failure. The correlation between data analytics and intelligence to competitive advantage and growth has...
SaaS platforms exploded in the last few years for excellent reasons: scalability, cost, accessibility, and flexibility. But like any explosion, it left some messes...
The age of digital transformation is over.
It’s too late to be debating whether you should digitally transform your organization. The world has already digitally transformed. Everything...
