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Tag: harvard

Unbabel Guide to Customer Satisfaction

AI
“Our biggest thing is to make sure the customer gets a delivery by the time we say they’re going to get a delivery...

By the time you start thinking about churn, it’s too late

AI
There’s something about the idea of task forces that always makes me cringe.A task force can mean a number of things, but in...

All the feels: using sentiment analysis to improve customer experience

AI
Your gaze drifts to the upper right corner of your MacBook Air. It’s four o’clock in the afternoon. Only one more hour of...

Hold on, I’m comin’: waiting music in Customer Service

AI
I just called to say I love you – is not what you expect to hear when you call the service line of...

Why do brands need to pay attention to Augmented Reality now more than Ever

Zephyrnet
Augmented Reality is blurring the lines between what is real and what is computer generated by overwhelming...

How a Blockchain Startup Is Using Data to Revolutionize the Music Industry

Zephyrnet
Advertisement A commissioner of the Commodity Futures Trading Commission (CFTC) has spoken about the inadequacies and inefficiency of the current “closed ledger” banking...

Should language be more gender neutral?

AI
Back in 1986, Whoopi Goldberg said in an interview for NBC: “An actress can only play a woman. I’m an actor – I...

Crypto Tidbits: Elon Musk Enamored With Bitcoin, CME Futures Set Record, Samsung Delves Into Blockchain | NewsBTC

Zephyrnet
What a crazy week it has been for the crypto space. Elon Musk lauded Bitcoin for its “brilliant” structure, subsequently claiming that crypto...

Facebook Login May Incorporate Blockchain Soon: Zuckerberg

Zephyrnet
In a recent interview with Harvard Professor Jonathan Zittrain, Mark Zuckerberg, the CEO of Facebook and one of the best-known faces in the...

What happens to your brain when you learn a new language?

AI
In 2013, a group of researchers from the University of Edinburgh published the largest study to date about the correlation between bilingualism and...

Overstock Founder: Blockchain Can Make Government ‘Incapable of Being Bribed’

Zephyrnet
The founder and CEO of retail giant Overstock.com Patrick Byrne says that blockchain can make government “superefficient and incapable of being bribed,” in...

Blockchain Usecase Series : Healthcare

Zephyrnet
The blockchain technolog y is one of the most important and disruptive technologies in the world. Multiple industries are adopting the blockchain technology...
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