Nowadays, companies that have grown internationally target customers in numerous countries at once.But providing customer support in multiple languages can easily turn into...
People wrongly assume that the blockchain technology’s only application is cryptocurrencies. As many industries have discovered over the last 2-3 years, blockchain technology...
For years, companies in the Business Process Outsourcing space, or BPOs, have relied on a bricks-and-mortar model, working with thousands of customer advocates...
Since I joined Unbabel as the VP of Global Alliances, I’ve been working closely with partners like Zendesk, Salesforce, Microsoft, and Concentrix, to...
Sometimes modern technology comes at a price. For all of Uber ’s roaring successes in providing users worldwide with basement priced transportation and...
The most successful businesses respond to market pressures much in the same way Darwin’s famous Galápagos finches responded to food scarcity: adapt or...
