FCR reduces churn and turns customers into brand fans, but how do you increase your first call resolution rate? Here some best practices!
The post 8 Best Practices to Boost Your First Contact Resolution Rate appeared first on Inbenta.
Machines shouldn't be the only ones that are learning.
The post AI, Cheating, and the Future of Work appeared first on e-Literate.
Ed Lester developed a continuous production method for making nanoparticles and founded a company to commercialize the process
The post Promethean Particles spins out continuous process for making nanoparticles appeared first on Physics World.
