CX - Plato Data Intelligence

Customer service vs. customer experience: Key differentiators

IOTFebruary 16, 2024

5 Ways Modern Card Technology Drives Business Value for Banks

FintechFebruary 7, 2024

The landscape of card technology is shifting rapidly, fueled by advancements in digital payments, evolving consumer expectations, and a growing competitive landscape. Banks face...

How HSR.health is limiting risks of disease spillover from animals to humans using Amazon SageMaker geospatial capabilities | Amazon Web Services

AIFebruary 5, 2024

This is a guest post co-authored by Ajay K Gupta, Jean Felipe Teotonio and Paul A Churchyard from HSR.health. ...

World Car Awards finalists snub American-branded vehicles — except for Bronco – Autoblog

AutomotiveFebruary 2, 2024

The list of World Car Awards has been whittled down to 10 finalists, but only one American brand — Ford — appears among the...

Digital transformation examples – IBM Blog

IOTJanuary 29, 2024

2024 Predictions in AI and Natural Language Processing (NLP) – DATAVERSITY

AIJanuary 26, 2024

While we were right at the dawn of generative AI this time last year, we didn’t predict quite the profound impact and seismic shift...

Customer experience examples that drive value – IBM Blog

IOTJanuary 25, 2024

The Neobanking Revolution in 2024 – FinTech Rising

FintechJanuary 25, 2024

The year 2024 stands as a landmark in the financial services landscape, marked in part by an expectation of continued growth in neobanking. Referring...

The Neobanking Revolution in 2024

FintechJanuary 25, 2024

The year 2024 stands as a landmark in the financial services landscape, marked in part by an expectation of continued growth in neobanking. Referring...

The customer experience outlook in 2024: Personalisation and AI to bring finservs closer to consumer

FintechJanuary 24, 2024

In 2023, the UK’s business sector weathered storms such as geopolitical tensions, the cost-of-living crisis, and an economic downturn. This turbulence looks set to...