Customer Success - Plato Data Intelligence

How Zendesk and GoCardless place customer support at the heart of their international expansion strategies

AIApril 17, 2018

If you’re big enough – or growing fast enough – to be developing your international business strategy, eventually you’re going to bump up...

Is realtime chat translation possible?

AIMarch 1, 2018

When I was about 8 years old I became overly obsessed with the idea of moving objects with my mind — just think...

“Now we can pay the gas bill!”

AIJanuary 17, 2018

Unbabel lands $23 million in new fundingIt could have been any other Thursday. I woke up, had yoghurt and cereal for breakfast, walked...

Daniel Wellington, Europe’s fastest growing company, uses Unbabel to support its global customer community

AISeptember 27, 2017

Daniel Wellington is a watch brand, known for sleek and timeless design, its interchangeable NATO straps and mid-price positioning. Founded in Stockholm, Sweden...

Beyond customer “support” — delivering a seamless experience to guarantee customer success

AISeptember 21, 2017

Traditionally, the Customer Support function has been the unsung hero of business, for a very simple reason: the customer neither sees nor envisages...