Order entry automation can be a lifesaver for businesses.Picture this: It's the end-of-season sale, and your website is flooded with orders. But instead of...
SaaStr, a leading community for software-as-a-service (SaaS) professionals, recently released a report on the success of several companies in the industry. The report highlights...
While customer service is largely centered around human interaction, it’s largely been powered by non-human automation lately. While automation has allowed companies to address...
Online customer service platform Zendesk has rejected a $16bn acquisition offer brought forward by a consortium of private equity firms saying that it has significantly undervalued the company, Reuters reported.