Tag: Customer satisfaction

Let’s get multilingual. Removing language barriers on Zendesk with Unbabel

AIApril 24, 2018

Most international companies, big or small, struggle with multilingual customer support.How many languages should you actually support? Do you hire a bunch of...

Market expansion 101

AIApril 20, 2018

By 2018, we have come to a place and time where borders don’t mean that much anymore. We are connected to each other...

How Zendesk and GoCardless place customer support at the heart of their international expansion strategies

AIApril 17, 2018

If you’re big enough – or growing fast enough – to be developing your international business strategy, eventually you’re going to bump up...

New Partner Program

SaaSApril 3, 2018

Trujay Group is happy to announce the launch of our new Partner Program. Trujay is a leader in CRM and MA data migration...

Customer Stories: James Baldwin from Change.org

AIMarch 9, 2018

With almost 229 million users scattered across the globe (in 196 countries to be exact), Change.org is the biggest petition platform in the...

Why is translation so difficult?

AIFebruary 13, 2018

I do something very annoying.Whenever I speak Portuguese I tend to drop English words in the middle of sentences. It’s weird, I know....

5 things you need to know about the German online user

AIFebruary 9, 2018

If you’re developing your international business strategy you’re probably asking yourself a lot of questions. Will your product be as successful abroad as...

Common sense ways to massively improve your customer experience in 2018

AIJanuary 24, 2018

Rewind to early December, when I placed an order for a present for my 8 year old nephew which was supposed to be...

How high-growth companies are scaling customer service across multiple languages

AIOctober 26, 2017

Exactly how do companies like Skyscanner, Daniel Wellington, Pinterest and Under Armour scale their customer service operations across multiple languages?Do they hire hundreds...

How to transform customer support for business excellence

AIOctober 4, 2017

Customer Support often has a bad name. And that’s strange. Because everyone who works in customer service also knows exactly what it’s like...

Daniel Wellington, Europe’s fastest growing company, uses Unbabel to support its global customer community

AISeptember 27, 2017

Daniel Wellington is a watch brand, known for sleek and timeless design, its interchangeable NATO straps and mid-price positioning. Founded in Stockholm, Sweden...

Introducing Unbabel Translate for Freshdesk

AISeptember 12, 2017

A new way to deliver multilingual customer supportOver 100,000 companies trust Freshworks to deliver great software experiences in their day to day business,...

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