Zephyrnet Logo

Tag: Customer satisfaction

AI in Customer Service: redefining your agents’ experience

Artificial Intelligence (AI) will replace customer support agents. How often have you heard this over the last few years?That’s usually the first thing...

Ready, set, support: Empowering your support team with automation

We’ve been talking about how chatbots and other AI-powered tools are the future of customer support for a long time. And we still...

Oracle Exec: 50% Of Companies Will Use Blockchain Tech in Next Three Years

Blockchain technology could possibly be used by 50 percent of all companies within the next three years, the vice president of blockchain product...

Keeping your support team motivated, happy and productive

When you hear about a successful company, you often think about the charismatic CEO behind the interview, the innovative engineers behind the software,...

SBI Savings Bank goes live with ICONLOOP’s blockchain-based personal authentication

ICONLOOP, the South Korean based blockchain technology company, has announced that it has integrated its blockchain powered personal authentication service for SBI Savings...

Yosemite X launches 0% transaction fee credit card using blockchain

Yosemite X, a technology company which developed a public blockchain platform that is based on fiat currency, today announced the launch of Yosemite...

From Robots to Crowdsourcing: 6 Top Trends in Last Mile Delivery

Final mile delivery: for many companies, it’s the most expensive and challenging aspect of getting goods to consumers. Referring to the last stretch of delivery — from a transportation hub or warehouse to the final destination — various logistical issues make last mile delivery a challenge. Navigating...

The post From Robots to Crowdsourcing: 6 Top Trends in Last Mile Delivery first appeared on Ottawa Logistics.

Finding your (non-)voice — the move to a written customer experience

I’ll make this short: The thing you’re doing now, reading prose on a screen, is going out of fashion.An article on the New...

AI, gig, and you: the holy trinity of customer service

Since I joined Unbabel as the VP of Global Alliances, I’ve been working closely with partners like Zendesk, Salesforce, Microsoft, and Concentrix, to...

SaaS Actionable Metrics (AARRR): Tracking The SaaS Metrics That Matter Most

Actionable Metrics Canvas by Inturact is licensed under CC BY 4.0 Whether you are just starting your business or working on scaling, growing your...

The United States has indicted Huawei for selling technology to Iran.

And stealing a robot arm from T-Mobile.Sources say that the indictment from the United States of America has only revealed the extent to...

Artificial Intelligence and Machine Learning in the Insurance Industry

The insurance industry is facing tumultuous times with technology shaping the way it operates. And, in a bid to cover the possibilities and...

Latest Intelligence

spot_img
spot_img