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Tag: customer experience

How Zendesk and GoCardless place customer support at the heart of their international expansion strategies

If you’re big enough – or growing fast enough – to be developing your international business strategy, eventually you’re going to bump up...

Why you need to localise your marketing content

Effective global communication in sales is important for three reasons:Naturally, as many businesses truly leverage the digital opportunity, website visitors and customer growth...

Does Your Social Media Strategy Need a Boost? Why It’s Time to Tap the Power of AI, AR, and VR

Emerging technologies come of age Emerging technologies can be integrated to create memorable customer experiences via social media. Artificial intelligence (AI) uses machines to solve...

Customer Stories: James Baldwin from Change.org

With almost 229 million users scattered across the globe (in 196 countries to be exact), Change.org is the biggest petition platform in the...

Common sense ways to massively improve your customer experience in 2018

Rewind to early December, when I placed an order for a present for my 8 year old nephew which was supposed to be...

Daniel Wellington, Europe’s fastest growing company, uses Unbabel to support its global customer community

Daniel Wellington is a watch brand, known for sleek and timeless design, its interchangeable NATO straps and mid-price positioning. Founded in Stockholm, Sweden...

Beyond customer “support” — delivering a seamless experience to guarantee customer success

Traditionally, the Customer Support function has been the unsung hero of business, for a very simple reason: the customer neither sees nor envisages...

Dr Mark Goldspink of the ai Corporation (ai)

This week on FinTech Profile, we talk to Dr Mark Goldspink, CEO of The ai Corporation (ai) Founded in 1998, ai has a long...

4 Ways Artificial Intelligence is changing e-commerce

It’s easy to lose ground in e-commerce. In a crowded market where customers can buy from a competitor as simply as following a...

Cost Per Word is a sacred cow of the translation world. It’s time to kill it.

Translation services have traditionally been offered on a cost-per-word basis; and there are good reasons why. It’s transparent: we all agree on what...

SoFi raises $500 million to expand beyond student loans

SoFi is going global. Image: Shutterstock / Marian Weyo By Emma Hinchliffe2017-02-25 01:40:23 UTC Student loans make for big business, but the...

How Pinterest keeps a lean team and great international customer service with Unbabel

Pinterest launched in March 2010 and is now one of the biggest places on the web to save and discover ideas. Within the...

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