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Generative Data Intelligence

Tag: contact center

Significant new capabilities make it easier to use Amazon Bedrock to build and scale generative AI applications – and achieve impressive results | Amazon...

AI
We introduced Amazon Bedrock to the world a little over a year ago, delivering an entirely new way to build generative artificial intelligence (AI)...

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Everything Founders Should Know About Aritificial Intelligence in SaaS

SaaS
At last week’s Workshop Wednesday, we brought back one of our most highly requested sessions: an AMA (Ask Me Anything) with SaaStr founder and...

TechSee brings computer vision AI and augmented reality service automation to Amazon Connect – OurCrowd Blog

Crowdfunding
 TechSee, a global leader in Visual AI-Powered CX Automation, announced it is working with Amazon Web Service’s (AWS) new and improved Amazon Connect Agent...

Clinch marks industry milestone as the first client-side ad server to integrate unified ID 2.0 – OurCrowd Blog

Crowdfunding
TechSee, a global leader in Visual AI-Powered CX Automation, announced it is working with Amazon Web Service’s (AWS) new and improved Amazon Connect Agent...

Attention Sales Reps: AI is Coming For Your Job. For Real. | SaaStr

SaaS
I respond to a lot of outbound emails with questions: "OK, but how can your app really solve my problem?""OK, but what does it truly...

Tech Mahindra and Sprinklr Partner to Deliver AI-first Customer Experience Platform for Global Enterprise Front-Office Teams

Fintech
NEW YORK–(BUSINESS WIRE)–$CXM #CX—Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced a strategic partnership with a leading...

Expedite your Genesys Cloud Amazon Lex bot design with the Amazon Lex automated chatbot designer | Amazon Web Services

AI
The rise of artificial intelligence (AI) has created opportunities to improve the customer experience in the contact center space. Machine learning (ML) technologies continually...

Conversational AI use cases for enterprises – IBM Blog

IOT

Enhance Amazon Connect and Lex with generative AI capabilities | Amazon Web Services

AI
Effective self-service options are becoming increasingly critical for contact centers, but implementing them well presents unique challenges. ...

California extends relief for homeowners who missed mortgage or tax payments

Real Estate
Sometimes, the state just can’t give it away.As part of the American Rescue Plan Act of 2021, the federal government awarded California $1 billion...

Announcing support for Llama 2 and Mistral models and streaming responses in Amazon SageMaker Canvas | Amazon Web Services

AI
Launched in 2021, Amazon SageMaker Canvas is a visual, point-and-click service for building and deploying machine learning (ML) models without the need to write...

Customer experience examples that drive value – IBM Blog

IOT

Patent Office Issued 232 Patents to Indiana Entities in November 2023

Patents
The U.S. Patent Office issued the following xxx patents to persons and businesses in Indiana in November 2023: PATENT NUMBER PATENT TITLE US 11826689 B2 Air filter arrangement; assembly;...
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