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Tag: Consumer Duty

Five Steps to CX Success in Finance

In the intricate world of finance, there are a myriad of challenges influencing how financial organisations operate and serve customer needs. The emergence of...

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The 2024 AM Spotlight on Finance and Insurance Report is here

AM's latest Spotlight on Finance and Insurance Report has just been published and it can be read or downloaded here. For 2024, the spotlight report...

Executive View: the FCA & Martin Lewis – where’s the harm anyway?

If consumers are paying a greater price now than they did before, what harm is the FCA’s intervention actually preventing, and what protection to...

The customer experience outlook in 2024: Personalisation and AI to bring finservs closer to consumer

In 2023, the UK’s business sector weathered storms such as geopolitical tensions, the cost-of-living crisis, and an economic downturn. This turbulence looks set to...

Corporate Payments in 2024: APP fraud, ISO 20022-readiness and generative AI

The start of a new year is a natural time to consider what lies ahead. Here, we look at four key themes in corporate...

FCA Issues 1,716 Warnings About Unregistered Firms

The Financial Conduct Authority (FCA) has released its consumer investments data review between April 2022 and March 2023, highlighting 1,716 warnings issued against unauthorized individuals and companies...

Cash Savings Market Experiences Surging Interest Rates

The cash savings market is undergoing a notable shift, marked by a surge in interest rates. Recent data released by the Financial Conduct Authority (FCA) reveals...

BNPL Demand Unlikely to Weaken in 2024

The financial services industry is humming with expectation and predictions for the trends that will impact the landscape in 2024 as we begin a new year....

Why responsible data use means better banking experiences

One concern that’s arisen during the Farage debanking scandal has been the question of how responsible banks are when handling our data and meeting...

Highest SVR for 25 Years

Written on 7 September 2023 by Ray Boulger Virgin Money (plus Clydesdale Bank and Yorkshire Bank) announced yesterday an increase in...

Navigating Interest Rates and Consumer Duty: Challenges Facing Mortgage Lenders in Turbulent Times

The recent decision by the Bank of England to raise interest rates has sparked significant concerns and implications for homeowners, renters, and the overall...

Challenges Faced by Mortgage Lenders in Turbulent Times: Navigating Interest Rates and Consumer Duty

In times of economic turbulence, mortgage lenders face numerous challenges that can significantly impact their business operations. Two key challenges they often encounter are...

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