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Tag: channels

Time for a Guinness? AMD and Xilinx announce a new world record for AI Inference

  At today’s Xilinx Developer Forum in San Jose, Calif., our CEO, Victor Peng was joined by the AMD CTO Mark Papermaster for a...

All the feels: using sentiment analysis to improve customer experience

Your gaze drifts to the upper right corner of your MacBook Air. It’s four o’clock in the afternoon. Only one more hour of...

Ready, set, support: Empowering your support team with automation

We’ve been talking about how chatbots and other AI-powered tools are the future of customer support for a long time. And we still...

The dictionary is dead. Long live the dictionary!

Scandal. Calamity. Disaster.Few would use these words to describe a dictionary. But these harsh words were indeed lobbed at Webster’s Third New International...

Live chat in customer service: Did online chat fall flat?

Yuriy Oparenko, Product Designer at Intercom, developed his first chatbot in 2015. It was for a UK bank that wanted to jump on...

Finding your (non-)voice — the move to a written customer experience

I’ll make this short: The thing you’re doing now, reading prose on a screen, is going out of fashion.An article on the New...

AI, gig, and you: the holy trinity of customer service

Since I joined Unbabel as the VP of Global Alliances, I’ve been working closely with partners like Zendesk, Salesforce, Microsoft, and Concentrix, to...

3 Costly Shipping and Fulfillment Blunders and How to Avoid Them

Logistical options for shipping and fulfillment have expanded with the rapid growth of e-commerce, cloud, and mobile computing solutions. While this growth has created many opportunities for small and large businesses alike, it’s also raised the standard with consumer expectations. If modern enterprises fail to plan...

The post 3 Costly Shipping and Fulfillment Blunders and How to Avoid Them first appeared on Ottawa Logistics.

Building your best team with customer-centric sales

Customer experience is something of a holy grail for business leaders around the world. Every company is looking into delivering the most seamless...

From Abacus to Zendesk: Customer Service through the ages

Once upon a time, there was a man named Nanni. One day, he bought copper from another man called Ea-nasir. The transaction didn’t...

Peak season in Customer Service: A nightmare before Christmas

On a scale of 1 to 10, how much do you like Christmas? I personally love everything about it: the lights, the food,...

Hey Jude, take Customer Service and make it better, better, BETTER

It is easy for e-commerce companies to neglect customer service, especially when the agents’ work volume gets too much to handle. Businesses need...

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